1 reviews | Active since Oct 2015
Annoyed Customer
<p>On the 13 September 2016 i drew money of (R350) and that was my last money, from Standard Bank Joburg Park Station ATM and there were R50 note, R100 note, R200 note i then started using R50 and R100 fisrt by the time I wanted to use R200 note on Friday 16 September 2016 I went to the ****a shop to buy airtime, they rejected the note saying they cant accept it because its an old R200, I went to another one they yold me the same story, then Monday 19 September 2016 I went to Standard Bank Kempton Park Branch West Street to change the note and the lady said the money its real but she cannot take it as it was banned four years ago and she even said there is no way ATM can have that note as it was banned and making fool of me, and told me to go to Reserve Bank to have it changed, I mean how did this note ended up in ATM if its banned R200 its a lot of money and my last money to go to work why must i suffer while standard bank can change the money since they bank with Reserve Bank everyday. This is so annoying and disgusting because Standard Bank is big and I shouldn't have experience this kind of behaviour, now I am sitting here with this money which I do not know what am I going to do with it since the bank I bank with can't assist me. I wish it can happen to you as well so you can feel the pain that I am feeling now. I will even withdraw all my saving from Standard Bank to move to another one because I cannot deal with useless people at Standard Bank sies! Now I have to ask for transport money while I have the banned R200 note with me that Standard Bank cant change it fotsek maan</p>
Good day Flora
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Flora
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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