Annoyed

On the 4th of Sept. 2018 (Tuesday), i tried to withdraw money at Total Garage Atm in Gordon Road , Florida , Johannesburg. The atm took Forever to take out my money (R600) and showed an error message " A Transaction error occured, please wait while we update your account" Question is what is an Atm updating ? few minutes later it gave me my card back next thing the Atm was out of service, so i stood there for almost 5 minutes thinking that my money will come out but still nothing it ended up changing wanting the next person to insert their card. 10 minutes later or so after i have left it then notified via sms me that my R600 is out ?! how ? when i didn't get any cash.

I then decided to call on the 5th Sept. 2018 and spoke to the lady by the name of Salome she is based at a call centre in Florida opposite Flora clinic. She was so friendly yet I have no idea why was my case wasn't logged to the relevant dept as she said she would. she then informed me that my case will be due on the 12th Sept. 2018 so as the sms i got with the ref no : ********** 303. i therefore called on the 13th and this guy didnt even give me his name , he sounded so bored and told me that he'll log a ticket to the atm dept then the'll call me same day. I then made it a point that my phone is on the whole day but still no call.

i then called again today 14/09/2018 and spoke to Mbali Orrai , she then tried to investigate and see if there's any feedback or tickets logged regarding my case but she says there was nothing on the records even the guy that i spoke to yesterday there's nothing under his name , now i'm expected to wait AGAIN till the 21st September ??????????????

This is ridiculous!!!