ANGRY STANDARD BANK CUSTOMER

I'm a very angry customer right now. Suddenly cannot get into banking on my computer since a few days ago after years of banking online. Hours on the phone waiting and then dealing with a Standard Bank employee who said it was sorted but I needed to go into the bank as well. Just spent an hour waiting in the bank. Was finally attended to, consultant did whatever was necessary and advised I would be able to get into banking on my computer using my password and not scanning a QR code. I STILL CANNOT DO THAT AND I WANT TO DO ONLINE BANKING ON MY COMPUTER WITH A PASSWORD AND NOT ON THE BANKING APP ON MY PHONE. I am not going into the bank again, please get someone to call me and sort this urgently.