LM
Lerato M

1 reviews | Active since Sept 2021

01 Feb 2025, 09:35

Angry, furious, devastated customer,

If zero was possible, will definitely give it, standard bank I am so furious, devastated and disappointed, yesterday was at the filling station, after filling up the car, when swiped, the card was declined, try several means with no luck, went to ATM only to be told the account has been suspended, no notification or whatsoever, today I am from the branch only told be told I can't get help because it's legal matter and can only get help on Monday, I have things to do on weekend with money, I am stuck, please help soon as yesterday, losing my mind as now....

I am really furious, My name is NEO MONCHO, my contact number is ***....

0
Replies (2)
Standard Bank
Standard Bank's reply01 Feb 2025, 12:12
Official
Dear Lerato M

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply03 Feb 2025, 12:25
Official
Dear Lerato M

Thank you for taking our call. We are pleased to hear that you have been assisted.
Should you require further assistance, please let us know.

Kindest regards,
Standard Bank Hello Peter Team 
***