SM
Sma M
1 reviews | Active since Jan 2015
01 Jun 2020, 16:31
ANGRY
I currently have a term loan with Standard Bank and in light of the covid-19 pandemic I have been approved for a payment holiday for for May – July 2020.
However almost on a weekly basis I am being harassed by call centre against regarding my loan with Standard Bank?
Poor service and rude call center agents!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Jun 2020, 16:45Dear Sma
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply01 Jun 2020, 16:45
Official
Dear Sma
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
SM
Sma M's updateReviewer Update
11 Jun 2020, 11:09hi there noone has contacted me
SM
Sma M's update11 Jun 2020, 11:09
Reviewer Update
hi there noone has contacted me
Standard Bank's replyOfficial
15 Jun 2020, 11:06Dear Sma
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply15 Jun 2020, 11:06
Official
Dear Sma
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***