Angry customer!!!no protection from standard ban****

I have been with standard bank for years!!!!been a standard banker since grade school and I'm 28 and still a loyal customer!!after what happened Saturday 27.07.19 I might have to switch banks!Drew money from my standard bank account, my card got swallowed when entering my pin and 5000 was withdrew from absa account!!no money came out!!I called immediately, waited for an half an hour to finally get through and be told I need to go to a branch the next day, rushed to a bank on sunday to be told there is nothing they can do and the operater was suppose to tell me to contact the ***** department, can you believe the disappointment. I ask the the bank in promenade mall to just assist and tell me where my money went, they told me they don't know. They put me through to the ***** line where I had to wait almost an hour for a case to be opened!!!I kept on asking will I get my money back and they keep on saying if its determined its *****!really???how can standard bank allow another bank to ***** my money???so which means no standard bank protects there customers, so now I need to wait three days for feedback regarding my money and to determine its *****.. I am so disappointed in standard bank, if I don't get my hard working money back this situation needs to be taken further. Hopefully I will hear from standard bank by Wednesday??!!!