NM
Noma M
1 reviews | Active since Mar 2019
18 Sept 2024, 11:31
Angry customer
On a Friday (9/13) evening 20h42, I deposited the cash on the ATM to my niece ATM cancelled the transaction while I was still busy but never returned the money, Security told us not to panic we must call the following day or go to the nearest Standard bank, Next mornng we called, gave all the details required and the consultant told us there is no need to go to the branch , if money is not in the account on the 18th we must follow up using the Ref number , now when I called they say they can't use the Ref number my niece must call, she called and they say they will escalate only at 5pm if its not resolved, why did they say we must call 18th whereas they know they will tell us about 5pm? We are desparate its the 18th we understand but this must be resolved urgently. This bank is always disappointing me and for some reason I always use it. They can contact me for further details. Money was supposed to be used at Home Sunday now we had to take loans because of this. Angry customer
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
18 Sept 2024, 11:38Dear Noma.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Sept 2024, 11:38
Official
Dear Noma.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Noma M's updateReviewer Update
18 Sept 2024, 11:50Thank you.
NM
Noma M's update18 Sept 2024, 11:50
Reviewer Update
Thank you.
Standard Bank's replyOfficial
18 Sept 2024, 12:02Good day Noma.
You are welcome!
Warm regards
Standard Bank Hello Peter Team
***
You are welcome!
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Sept 2024, 12:02
Official
Good day Noma.
You are welcome!
Warm regards
Standard Bank Hello Peter Team
***
You are welcome!
Warm regards
Standard Bank Hello Peter Team
***
NM
Noma M's updateReviewer Update
19 Sept 2024, 10:30Good day,
This issue is not resolved, Standard Bank called my niece yesterday and told her that they got an amount of R34070 on the ATM which is surprising as the notes I deposited was only R200 and R100, The amount on the ATM supposed to be R36500 the R70 is not ours. This is really a problem as my niece also recieved a message saying matter is resolved ,seriously it is NOT, Your system supposed to show all the money we deposited on the ATM we also have a video showing that the notes was only R200 and R100. The total amount we had was R44k and we took out R300 . ATM took R36500 and lock the ATM the rest we deposited on the other atm and it took R6500 and returned R700, we did not want any money with us as we were travelling late. Standard Bank have CCTV why are they not checking the cameras???????? I need this money urgently, just prioritise this and imagine if it was you or maybe since to you the amount is too little to worry or prioritize as you have billions to me this is a billion please treat this as an urgent matter.
This issue is not resolved, Standard Bank called my niece yesterday and told her that they got an amount of R34070 on the ATM which is surprising as the notes I deposited was only R200 and R100, The amount on the ATM supposed to be R36500 the R70 is not ours. This is really a problem as my niece also recieved a message saying matter is resolved ,seriously it is NOT, Your system supposed to show all the money we deposited on the ATM we also have a video showing that the notes was only R200 and R100. The total amount we had was R44k and we took out R300 . ATM took R36500 and lock the ATM the rest we deposited on the other atm and it took R6500 and returned R700, we did not want any money with us as we were travelling late. Standard Bank have CCTV why are they not checking the cameras???????? I need this money urgently, just prioritise this and imagine if it was you or maybe since to you the amount is too little to worry or prioritize as you have billions to me this is a billion please treat this as an urgent matter.
NM
Noma M's update19 Sept 2024, 10:30
Reviewer Update
Good day,
This issue is not resolved, Standard Bank called my niece yesterday and told her that they got an amount of R34070 on the ATM which is surprising as the notes I deposited was only R200 and R100, The amount on the ATM supposed to be R36500 the R70 is not ours. This is really a problem as my niece also recieved a message saying matter is resolved ,seriously it is NOT, Your system supposed to show all the money we deposited on the ATM we also have a video showing that the notes was only R200 and R100. The total amount we had was R44k and we took out R300 . ATM took R36500 and lock the ATM the rest we deposited on the other atm and it took R6500 and returned R700, we did not want any money with us as we were travelling late. Standard Bank have CCTV why are they not checking the cameras???????? I need this money urgently, just prioritise this and imagine if it was you or maybe since to you the amount is too little to worry or prioritize as you have billions to me this is a billion please treat this as an urgent matter.
This issue is not resolved, Standard Bank called my niece yesterday and told her that they got an amount of R34070 on the ATM which is surprising as the notes I deposited was only R200 and R100, The amount on the ATM supposed to be R36500 the R70 is not ours. This is really a problem as my niece also recieved a message saying matter is resolved ,seriously it is NOT, Your system supposed to show all the money we deposited on the ATM we also have a video showing that the notes was only R200 and R100. The total amount we had was R44k and we took out R300 . ATM took R36500 and lock the ATM the rest we deposited on the other atm and it took R6500 and returned R700, we did not want any money with us as we were travelling late. Standard Bank have CCTV why are they not checking the cameras???????? I need this money urgently, just prioritise this and imagine if it was you or maybe since to you the amount is too little to worry or prioritize as you have billions to me this is a billion please treat this as an urgent matter.
Standard Bank's replyOfficial
19 Sept 2024, 12:47Dear Noma
Our sincere apologies for the delayed response.
We will be in touch with further feedback.
Thank you
Our sincere apologies for the delayed response.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2024, 12:47
Official
Dear Noma
Our sincere apologies for the delayed response.
We will be in touch with further feedback.
Thank you
Our sincere apologies for the delayed response.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
NM
Noma M's updateReviewer Update
19 Sept 2024, 12:50Thanks , a consultant called.
NM
Noma M's update19 Sept 2024, 12:50
Reviewer Update
Thanks , a consultant called.
NM
Noma M's updateReviewer Update
19 Sept 2024, 16:02Good day,
I just recieved the message below, this issue is NOT resolved, my niece told me that the lady helping her deposited R34700 and she sees that on the ATM 18notes were rejected which makes the total amount of R36500 but she can't pin point what happened to that amount, the ATM we used was still greyed out when we returned to verify if the deposit tab was still greyed out and that was around 10pm . Please do not send messages saying matter is resolved when is not. ATM did not open after cancelling the transaction please deposit the balance ASAP as you see that it was there R1800
Regards
Dear( deleted),
I just recieved the message below, this issue is NOT resolved, my niece told me that the lady helping her deposited R34700 and she sees that on the ATM 18notes were rejected which makes the total amount of R36500 but she can't pin point what happened to that amount, the ATM we used was still greyed out when we returned to verify if the deposit tab was still greyed out and that was around 10pm . Please do not send messages saying matter is resolved when is not. ATM did not open after cancelling the transaction please deposit the balance ASAP as you see that it was there R1800
Regards
Dear( deleted),
We are happy to inform you that we have resolved the cause for your complaint with reference number ***7
We once again apologise for the inconvenience caused to you as a result of our initial failure to meet your expectations.
At Standard Bank, we appreciate that you have reached out to us, as it enables us to continue to improve our service to you as our valued customer.
Please do not hesitate to reach out to us if you have any further questions. We will be happy to assist in any way.
Kind Regards
NM
Noma M's update19 Sept 2024, 16:02
Reviewer Update
Good day,
I just recieved the message below, this issue is NOT resolved, my niece told me that the lady helping her deposited R34700 and she sees that on the ATM 18notes were rejected which makes the total amount of R36500 but she can't pin point what happened to that amount, the ATM we used was still greyed out when we returned to verify if the deposit tab was still greyed out and that was around 10pm . Please do not send messages saying matter is resolved when is not. ATM did not open after cancelling the transaction please deposit the balance ASAP as you see that it was there R1800
Regards
Dear( deleted),
I just recieved the message below, this issue is NOT resolved, my niece told me that the lady helping her deposited R34700 and she sees that on the ATM 18notes were rejected which makes the total amount of R36500 but she can't pin point what happened to that amount, the ATM we used was still greyed out when we returned to verify if the deposit tab was still greyed out and that was around 10pm . Please do not send messages saying matter is resolved when is not. ATM did not open after cancelling the transaction please deposit the balance ASAP as you see that it was there R1800
Regards
Dear( deleted),
We are happy to inform you that we have resolved the cause for your complaint with reference number ***7
We once again apologise for the inconvenience caused to you as a result of our initial failure to meet your expectations.
At Standard Bank, we appreciate that you have reached out to us, as it enables us to continue to improve our service to you as our valued customer.
Please do not hesitate to reach out to us if you have any further questions. We will be happy to assist in any way.
Kind Regards