FM
Fianca M
1 reviews | Active since Aug 2018
13 Jan 2022, 15:51
Angry Client
Good Day
I phoned Standard bank Deceased, firstly the lady who assisted me told me I should go inside the bank and than I explained to her I was inside the bank and they didnt pick up anything.
She than said I should hold. I holded for an 30minutes. For that 30 minutes I bought R200 airtime. How can you let me hold for so long.
Waisted airtime and no results.
Can someone from the deceased department please phone me.
I'm not going to buy another R200 for no results.
Why couldn't she check while I'm on the phone. Why did she put me on hold for 30 minutes, for what.
I'm very upset and angry.
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Replies (1)
Standard Bank's replyOfficial
17 Jan 2022, 07:31Hello Fianca
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply17 Jan 2022, 07:31
Official
Hello Fianca
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***