Angry client

Almost 2 weeks ago now, I went to standard bank Nicol way bryanston in Johannesburg to deposit funds into my Cheque account, while trying to deposit the money, I got R600 returned to me and R4600 wasn’t. The R600 returned came back with an error message that suggested I try to deposit the invalid note, after second try, the atm went blank. I immediately called the bank to notify them of the issue and a log query reference was given to me right there outside the branch. A few minutes later while still in the center, I saw 2 security men that came the branch , I told them my issue too and one of them promised to resolve it the next day, to no avail! I have followed up over 7 times regarding this matter and on 29 March , I was told they couldn’t trace the funds. My question to standard bank is, you have cameras at your atms, why won’t you do comprehensive enquiry into my claim. This is my hard earned money which I will never let go of because of your incompetence. I am willing to take this matter to the highest level for resolution but in the end I must get my money back. Your service is appalling, after banking with you for so many years, I am willing to walk away from this bank. This is the first step I’m taking before I seek legal advice - GIVE ME MY MONEY BACK AND UPGRADE YOUR ATM’s. This is unacceptable at all levels!!!!