LS
Lennon S
1 reviews | Active since May 2023
12 Dec 2023, 03:27
Angry 😡 😡😡
Once again Standard bank has listen my revolving plan loan in arrears which I they took the money of my account this is dropping my credit score this is the 2nd month in a row now they will have to compensate me or i will be forced to contact the ombudsman!
Helpful (0)
Replies (39)0
Replies (39)
Standard Bank's replyOfficial
12 Dec 2023, 07:06Dear Lennon,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 07:06
Official
Dear Lennon,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
12 Dec 2023, 08:03Why is my account listed on Experian as arrears, my debit date was set for the last day of each month, and then a guy from Standard Bank called me and did a debit order for this loan which there should not be any arrears, this has now highly impacted my credit score, please check your records I want compensation for this or I will be contacting the ombudsman
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Lennon S's update12 Dec 2023, 08:03
Reviewer Update
Why is my account listed on Experian as arrears, my debit date was set for the last day of each month, and then a guy from Standard Bank called me and did a debit order for this loan which there should not be any arrears, this has now highly impacted my credit score, please check your records I want compensation for this or I will be contacting the ombudsman
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Lennon S's updateReviewer Update
12 Dec 2023, 10:46NO CALL IS SOMEONE EVEN LOOKING IN TO THIS ??????
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Lennon S's update12 Dec 2023, 10:46
Reviewer Update
NO CALL IS SOMEONE EVEN LOOKING IN TO THIS ??????
Standard Bank's replyOfficial
12 Dec 2023, 11:16Dear Lennon
We have flagged this matter with the consultant dealing your query.
Our team will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We have flagged this matter with the consultant dealing your query.
Our team will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 11:16
Official
Dear Lennon
We have flagged this matter with the consultant dealing your query.
Our team will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We have flagged this matter with the consultant dealing your query.
Our team will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
12 Dec 2023, 15:56 There has been no call yet, and the level of customer service at Standard Bank is unacceptable. For such a major issue, the lack of a call or feedback is disappointing, marking the second consecutive month with this experience. I will be contacting the Ombudsman !
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Lennon S's update12 Dec 2023, 15:56
Reviewer Update
There has been no call yet, and the level of customer service at Standard Bank is unacceptable. For such a major issue, the lack of a call or feedback is disappointing, marking the second consecutive month with this experience. I will be contacting the Ombudsman !
Standard Bank's replyOfficial
12 Dec 2023, 16:17Hi Lennon
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 16:17
Official
Hi Lennon
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
14 Dec 2023, 11:52STILL, NO CALL YOUR LEVEL OF CUSTOMER SERVICE IS TERRIBLE AND YOU HOLD SUCH A BIG NAME IN THE BANKING WORLD, PLEASE FIX THIS
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Lennon S's update14 Dec 2023, 11:52
Reviewer Update
STILL, NO CALL YOUR LEVEL OF CUSTOMER SERVICE IS TERRIBLE AND YOU HOLD SUCH A BIG NAME IN THE BANKING WORLD, PLEASE FIX THIS
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Lennon S's updateReviewer Update
14 Dec 2023, 11:53ON THE 12 DECEMBER YOU SAID THE MATTER IS UNDER REVIEW 2 DAYS LATER NO CALL TERRIBLE CUSTOMER SERVICE
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Lennon S's update14 Dec 2023, 11:53
Reviewer Update
ON THE 12 DECEMBER YOU SAID THE MATTER IS UNDER REVIEW 2 DAYS LATER NO CALL TERRIBLE CUSTOMER SERVICE
Standard Bank's replyOfficial
14 Dec 2023, 12:28Good day Lennon
Thank you for taking our call.
Your matter has been escalated and feedback will be escalated.
Warm regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Your matter has been escalated and feedback will be escalated.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2023, 12:28
Official
Good day Lennon
Thank you for taking our call.
Your matter has been escalated and feedback will be escalated.
Warm regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Your matter has been escalated and feedback will be escalated.
Warm regards
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
18 Dec 2023, 08:32Once again you closed the query with no resolution ????????????? I need this fixed.
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Lennon S's update18 Dec 2023, 08:32
Reviewer Update
Once again you closed the query with no resolution ????????????? I need this fixed.
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Lennon S's updateReviewer Update
18 Dec 2023, 08:33If my query is closed what was the outcome ??????????????????
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Lennon S's update18 Dec 2023, 08:33
Reviewer Update
If my query is closed what was the outcome ??????????????????
Standard Bank's replyOfficial
18 Dec 2023, 10:09Hi Lennon
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2023, 10:09
Official
Hi Lennon
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
18 Dec 2023, 11:48Please advise how long does a review take ???
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Lennon S's update18 Dec 2023, 11:48
Reviewer Update
Please advise how long does a review take ???
Standard Bank's replyOfficial
18 Dec 2023, 11:52Hi Lennon
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2023, 11:52
Official
Hi Lennon
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
19 Dec 2023, 11:12WHAT TERRIBLE CUSTOMER SERVICE NO ONE HAS CALLED ME TO EXPLAIN ME WHAT IS GOING ON OR ACKNOWLEDGE MY QUERY THIS IS THE SECOND MONTH N A ROW THIS HAPPENED WHICH HAS NOW EXTREMELY IMPACTED MY CREDIT SCORE , HOW CAN YOU LIST ME FOR SOMETHING THAT I PAID FOR I NEED THIIS RESOLVED TODAY AND A OUTCOME
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Lennon S's update19 Dec 2023, 11:12
Reviewer Update
WHAT TERRIBLE CUSTOMER SERVICE NO ONE HAS CALLED ME TO EXPLAIN ME WHAT IS GOING ON OR ACKNOWLEDGE MY QUERY THIS IS THE SECOND MONTH N A ROW THIS HAPPENED WHICH HAS NOW EXTREMELY IMPACTED MY CREDIT SCORE , HOW CAN YOU LIST ME FOR SOMETHING THAT I PAID FOR I NEED THIIS RESOLVED TODAY AND A OUTCOME
Standard Bank's replyOfficial
19 Dec 2023, 11:16Hi Lennon
We apologies for the delay getting back to you.
We will follow up and provide feedback.
Kind regards
Standard Bank Hello Peter Team
***
We apologies for the delay getting back to you.
We will follow up and provide feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Dec 2023, 11:16
Official
Hi Lennon
We apologies for the delay getting back to you.
We will follow up and provide feedback.
Kind regards
Standard Bank Hello Peter Team
***
We apologies for the delay getting back to you.
We will follow up and provide feedback.
Kind regards
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
19 Dec 2023, 11:18So are you not following up the customer should ???
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Lennon S's update19 Dec 2023, 11:18
Reviewer Update
So are you not following up the customer should ???
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Lennon S's updateReviewer Update
19 Dec 2023, 11:18I NEED THIS FIXED BEFORE COB
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Lennon S's update19 Dec 2023, 11:18
Reviewer Update
I NEED THIS FIXED BEFORE COB
Standard Bank's replyOfficial
19 Dec 2023, 11:24Hi Lennon
Kindly take note that you have received an email from our team asking for your permission. Kindly reply to the email.
Kind regards
Standard Bank Hello Peter Team
***
Kindly take note that you have received an email from our team asking for your permission. Kindly reply to the email.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Dec 2023, 11:24
Official
Hi Lennon
Kindly take note that you have received an email from our team asking for your permission. Kindly reply to the email.
Kind regards
Standard Bank Hello Peter Team
***
Kindly take note that you have received an email from our team asking for your permission. Kindly reply to the email.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Dec 2023, 11:30Hi Lennon
Kindly take note that you have received an email from our team asking for your permission. Kindly reply to the email.
Kind regards
Standard Bank Hello Peter Team
***
Kindly take note that you have received an email from our team asking for your permission. Kindly reply to the email.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Dec 2023, 11:30
Official
Hi Lennon
Kindly take note that you have received an email from our team asking for your permission. Kindly reply to the email.
Kind regards
Standard Bank Hello Peter Team
***
Kindly take note that you have received an email from our team asking for your permission. Kindly reply to the email.
Kind regards
Standard Bank Hello Peter Team
***
LS
Lennon S's updateReviewer Update
19 Dec 2023, 12:46IS THERE SOMEONE LOOKING IN TO MY QUERY.OR DO YOU EVEN UNDERSTAND WHATS GOING ON YOUR LEVEL OF CUSTOMER SERVICE KS BAD
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Lennon S's update19 Dec 2023, 12:46
Reviewer Update
IS THERE SOMEONE LOOKING IN TO MY QUERY.OR DO YOU EVEN UNDERSTAND WHATS GOING ON YOUR LEVEL OF CUSTOMER SERVICE KS BAD
Standard Bank's replyOfficial
19 Dec 2023, 12:57Hi Lennon
Our team is looking into the matter and we will get back to you.
We appreciate your patience and understanding.
Standard Bank Help Centre
Help Centre standardbank.co.@za.
Our team is looking into the matter and we will get back to you.
We appreciate your patience and understanding.
Standard Bank Help Centre
Help Centre standardbank.co.@za.
Standard Bank's reply19 Dec 2023, 12:57
Official
Hi Lennon
Our team is looking into the matter and we will get back to you.
We appreciate your patience and understanding.
Standard Bank Help Centre
Help Centre standardbank.co.@za.
Our team is looking into the matter and we will get back to you.
We appreciate your patience and understanding.
Standard Bank Help Centre
Help Centre standardbank.co.@za.
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Lennon S's updateReviewer Update
20 Dec 2023, 08:08Still no call or resolution what’s going on. ??????
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Lennon S's update20 Dec 2023, 08:08
Reviewer Update
Still no call or resolution what’s going on. ??????
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Lennon S's updateReviewer Update
20 Dec 2023, 08:09I NEED YOU TO FIX THIS ?????
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Lennon S's update20 Dec 2023, 08:09
Reviewer Update
I NEED YOU TO FIX THIS ?????
Standard Bank's replyOfficial
20 Dec 2023, 09:27Good day Lennon
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2023, 09:27
Official
Good day Lennon
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Dec 2023, 09:27Good day Lennon
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2023, 09:27
Official
Good day Lennon
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
LS
Lennon S's updateReviewer Update
20 Dec 2023, 09:34I did not receive any email to reply on the one stating. you rep**** to my comments
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Lennon S's update20 Dec 2023, 09:34
Reviewer Update
I did not receive any email to reply on the one stating. you rep**** to my comments
Standard Bank's replyOfficial
20 Dec 2023, 09:45Good day
Please do provide us with your alternative contact email address in the private comments section.
Warm Regards
Standard Bank Hello Peter Team
***
Please do provide us with your alternative contact email address in the private comments section.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2023, 09:45
Official
Good day
Please do provide us with your alternative contact email address in the private comments section.
Warm Regards
Standard Bank Hello Peter Team
***
Please do provide us with your alternative contact email address in the private comments section.
Warm Regards
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
20 Dec 2023, 10:31STILL NO EMAIL RECEIVED
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Lennon S's update20 Dec 2023, 10:31
Reviewer Update
STILL NO EMAIL RECEIVED
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Lennon S's updateReviewer Update
20 Dec 2023, 10:31I WANT THIS TO BE SORTED OUT ASAP ????
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Lennon S's update20 Dec 2023, 10:31
Reviewer Update
I WANT THIS TO BE SORTED OUT ASAP ????
Standard Bank's replyOfficial
20 Dec 2023, 10:37Hi Lennon
We will get back to you.
Warm Regards
Standard Bank Hello Peter Team
***
We will get back to you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2023, 10:37
Official
Hi Lennon
We will get back to you.
Warm Regards
Standard Bank Hello Peter Team
***
We will get back to you.
Warm Regards
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
20 Dec 2023, 10:40Keep saying same thing but I need to follow up every time
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Lennon S's update20 Dec 2023, 10:40
Reviewer Update
Keep saying same thing but I need to follow up every time
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Lennon S's updateReviewer Update
20 Dec 2023, 15:45Still waiting what’s going on so url even know what url are doing fix this !
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Lennon S's update20 Dec 2023, 15:45
Reviewer Update
Still waiting what’s going on so url even know what url are doing fix this !
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Lennon S's updateReviewer Update
20 Dec 2023, 15:46I love this query on the 12th and it’s 8 days later no feedback????
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Lennon S's update20 Dec 2023, 15:46
Reviewer Update
I love this query on the 12th and it’s 8 days later no feedback????
Standard Bank's replyOfficial
20 Dec 2023, 15:49Dear Lennon
Thank you for flagging this matte with us.
We will request our team to review and get back to you.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for flagging this matte with us.
We will request our team to review and get back to you.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply20 Dec 2023, 15:49
Official
Dear Lennon
Thank you for flagging this matte with us.
We will request our team to review and get back to you.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for flagging this matte with us.
We will request our team to review and get back to you.
Sorry for the inconvenience.
Kindest regards, Standard Bank Hello Peter Team ***
LS
Lennon S's updateReviewer Update
20 Dec 2023, 15:51Same story different day !
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Lennon S's update20 Dec 2023, 15:51
Reviewer Update
Same story different day !
Standard Bank's replyOfficial
20 Dec 2023, 16:04Dear Lennon
Sorry to inconvenience.
Our team will be in touch.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Sorry to inconvenience.
Our team will be in touch.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply20 Dec 2023, 16:04
Official
Dear Lennon
Sorry to inconvenience.
Our team will be in touch.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
Sorry to inconvenience.
Our team will be in touch.
Thank you
Kindest regards, Standard Bank Hello Peter Team ***
LS
Lennon S's updateReviewer Update
21 Dec 2023, 11:18Once again I am following up no call no response or resolution please I am now annoyed and need answers!!!
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Lennon S's update21 Dec 2023, 11:18
Reviewer Update
Once again I am following up no call no response or resolution please I am now annoyed and need answers!!!
Standard Bank's replyOfficial
21 Dec 2023, 11:45Hi Lennon
We apologise for the delay we will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We apologise for the delay we will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply21 Dec 2023, 11:45
Official
Hi Lennon
We apologise for the delay we will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We apologise for the delay we will follow up and get back to you.
Kindest regards, Standard Bank Hello Peter Team ***