LS
Lennon S
1 reviews | Active since May 2023
21 Nov 2023, 09:04
Angry
Standard Bank listed my personal loan 1 month in Arrears but I paid the account which the team leader Trinity More and the agent Mote Mokoteli confirmed, this has now dropped my credit score and I want compensation for this mess up which affected me from applying for vehicle finance which was declined due to this, please find service request *** I want to compensated for this months payment due to this negligence, last feedback from the manager trinity he is awaiting feedback from his back office team, of this is not sorted out I will be contacting the ombudsman !!!!
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
21 Nov 2023, 09:14Hi Lennon
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply21 Nov 2023, 09:14
Official
Hi Lennon
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
LS
Lennon S's updateReviewer Update
21 Nov 2023, 10:19Still no call, I need this fixed
LS
Lennon S's update21 Nov 2023, 10:19
Reviewer Update
Still no call, I need this fixed
Standard Bank's replyOfficial
21 Nov 2023, 10:29Good Day Lennon
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Nov 2023, 10:29
Official
Good Day Lennon
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
LS
Lennon S's updateReviewer Update
21 Nov 2023, 14:56I received an Sms my query was resolved ????????? still waiting for a call, the only call I received was from Gordon, how can you close a query without informing the customer????
LS
Lennon S's update21 Nov 2023, 14:56
Reviewer Update
I received an Sms my query was resolved ????????? still waiting for a call, the only call I received was from Gordon, how can you close a query without informing the customer????
Standard Bank's replyOfficial
21 Nov 2023, 15:08Dear Lennon
We're so sorry to hear this.
We'll verify with our staff and ask that they respond to you.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry to hear this.
We'll verify with our staff and ask that they respond to you.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Nov 2023, 15:08
Official
Dear Lennon
We're so sorry to hear this.
We'll verify with our staff and ask that they respond to you.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry to hear this.
We'll verify with our staff and ask that they respond to you.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
LS
Lennon S's updateReviewer Update
21 Nov 2023, 15:30Still, no call, but the query is closed!
LS
Lennon S's update21 Nov 2023, 15:30
Reviewer Update
Still, no call, but the query is closed!
Standard Bank's replyOfficial
21 Nov 2023, 15:34Dear Lennon
Apologies for the inconvenience.
We have reached out to our team once again.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Apologies for the inconvenience.
We have reached out to our team once again.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Nov 2023, 15:34
Official
Dear Lennon
Apologies for the inconvenience.
We have reached out to our team once again.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Apologies for the inconvenience.
We have reached out to our team once again.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
LS
Lennon S's updateReviewer Update
21 Nov 2023, 16:25I have called Standard Bank and the person assisting with my query refused to speak to me the person's name is Domingo and refused to call back this is the same person who closed my query without informing me, I then spoke to Jabhile Khumalo told me that Doming said an instruction has been sent to remove the October Arrears there is a file name SB*** my question is if Standard bank did not alert the credit bureau who did for the account to be in arrears, I want compensation for this or I will be contacting the ombudsman!
LS
Lennon S's update21 Nov 2023, 16:25
Reviewer Update
I have called Standard Bank and the person assisting with my query refused to speak to me the person's name is Domingo and refused to call back this is the same person who closed my query without informing me, I then spoke to Jabhile Khumalo told me that Doming said an instruction has been sent to remove the October Arrears there is a file name SB*** my question is if Standard bank did not alert the credit bureau who did for the account to be in arrears, I want compensation for this or I will be contacting the ombudsman!
LS
Lennon S's updateReviewer Update
21 Nov 2023, 16:28I am shocked the lady Jabhile said Managers do not call customers after me requesting to speak to a manager
LS
Lennon S's update21 Nov 2023, 16:28
Reviewer Update
I am shocked the lady Jabhile said Managers do not call customers after me requesting to speak to a manager
Standard Bank's replyOfficial
21 Nov 2023, 16:36Dear Lennon
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
Apologies for the inconvenience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
Apologies for the inconvenience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Nov 2023, 16:36
Official
Dear Lennon
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
Apologies for the inconvenience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
Apologies for the inconvenience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Nov 2023, 16:39GoodDay Lennon
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Nov 2023, 16:39
Official
GoodDay Lennon
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***