Angry and Upset

I am quite upset with Standard Bank. South Africa have a very high unemployment rate. Yet, Standard Bank keeps on closing branches. This is very inconvenient for me and I believe for other people as well. The nearest branch is 20 km away from me. Our bank costs have not been reduced, but increased. Why is that?

I was recently at a branch and we had to wait for 4 hours because of the line outside being so long, and we were lucky to be helped "quickly". This is unacceptable.

There is still certain things that needs to be done by a branch. It is not acceptable to ask a client to drive for kilometers just to get to a branch. Otherwise you should allow clients to be able to do everything on a bank app or online, and our bank costs should be reduced dramatically.