ANGRY AND ****ED OFF WITH HOME LOANS DEPARTMENT

I app**** for a homeloan in Nov 2015 and it was granted.It was granted late and the offer fell through .i called the call centre i was told by a consultant i should not worry ,i should get another offer and that could be amended .I did and my nightmare began.I got diffferent responses from consultants when i was calling the call centre as of the 6th of January until today.It has cost me 650 rand of airtime to be on hold and calling the helpless call centre.Call centre consultants are not aware of their procedures or ways of working as i got conflicting info every call.i was mislead and ill-advised everytime, only last week on the 21 i was told it has to go through the normal application channel again .This was a shock as my offer was expiring .it was their fault ,i was being mislead and now i stand to lose my dream home .standard bank please get your house in order.From the 6th up to date i have been sent up and down ,passing of the buck until today the 25th.All requested documents i submitted please advise me what is the problem.You gave me false information please remedy this.I can not be prejudiced over incompetence of your consultant.AM EMOTIONALLY EXHAUSTED AND DISAPOINTED