Angry and dissapointed

I am so angry and disappointed right now. Yesterday I went Pick n Pay to get some groceries, according to pick n pay the bank went offline but the took the money from my account. They took the last money I had till now it has not been returned. I am stuck at home and can't even buy bread for my kids. I spent an hour on the phone with Standard bank yesterday. I sent them a message on twitter and still no one has responded. How fair is that... I sure they at standard bank are sitting home with full meals while I am here with my kids hungry