*********** and Zero response

Good day

I recently settled my housing loan account at Standardbank, but I noticed the monthly debit order still went off, and the amount in the loan account grew.

I contacted Standardbank to find out what is going on, and was informed that I should write a letter to request that the housing loan should be closed and the proceeds to be refunded to my account.

I did that, sent the email, and got zero responce. A week or so later I logged into my account for something else, and noticed a portion of the money has been returned to my accound, but not the full balance. There was a difference of about R141, which I assumed was deducted for transfer fees. I didn't check if the housing loan account was actually closed though.

Another week or so later I logged on again, only to realize to my shock the account still wasn't closed, and there was now R131 left - so minus R10 for something. Still, zero response.

So on 20 Feb 2025, 10:14 I contacted the same department, with a very snotty letter, that I had to contact the first time for the request to close the housing loan account at ***, and 6 days later I still, yes, believe it, 6, days, later, I still didn't get any response, and the housing loan account is still open, with R131 in it.

What should I do, and who can I contact at Standardbank to actually get some response and some service, please?