*********** and unprofessionalism

I lodged a *****ulent case on my account with them on the 12th of Feb '25 and told by the consultant (Andile Tshabalala) who was helping me tat the turn around time would be 5-7 working days then I would get feedback, such time has passed and I have decided to follow up on my own but no one seems to be giving me a clear answer, the 1st consultant(Bukho) I spoke to on the 26th of Feb sounded very uninterested in helping with very poor, unprofessional communication skills, using words like "mmhm"when responding to me, she then said my case is with claims department and she is going to put me through to them and Lord behold, i had to hold for more than 10min, the call ended for some reason. I then called again and spoke to Tebogo who seemed to at least be helpful, then he told me that the case is was not logged with the investigators and it will need to be logged, he then put me on hold for 14 minutes and my call cot cut off yet again. I called for the 3rd time and got through to Veli who said the same thing as Tebogo and he then put me on hold for more than 15 min as well, only to be told that only now a formal complaint will be laid and the turn around time will be 24 hours-5 working days.

This is really frustrating as money keeps on disappearing on my account using my old card which I have no knowledge as to who is using it.