OR
Oratilwe R

1 reviews | Active since May 2024

31 May 2024, 13:14

*********** and unhelpful

I went to Standard bank Sunnyside branch to deposit or exchange the soiled/damaged R100 I have a bank account with them,instead I was referred to Reserve Bank, where they reffered me back to Standard bank,so i went to other Standard bank branch in Pretoria central where they referred me to Absa,Absa send me back to Standard bank since I didn't have account with them.What must I do now with this R100 since my bank doesn't want to help me,I am so frustrated ,why is the bank not taking this notes,

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Replies (2)
Standard Bank
Standard Bank's reply31 May 2024, 13:31
Official
Dear Oratilwe

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply01 Jun 2024, 11:43
Official
Dear Oratilwe

Our staff unsuccessfully attempted to call you.

Please let us know the best time to reach you.

Eagerly awaiting your reply.

Kindest regards
Standard Bank Hello Peter Team 
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