And this is a business account!!!!!!!!!!!

Item: Standard Bank
Rating: 1
Author: Themba M

Now I understand why that lady drove into a standard bank branch. Trying to do a simple online payment then they tell me to visit the ATM(can’t find any STD working ATM), them when I finally find one, then I must visit their closed branches. And this is a business account!!!!!!!!!!! Im done with them.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

08 Dec 2019, 04:30

Hello Themba,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply08 Dec 2019, 04:30

Official

Hello Themba,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
***

Themba M's updateReviewer Update

13 Dec 2019, 19:43

Hi, Yes it was resolved over the telephone.

Themba M's update13 Dec 2019, 19:43

Reviewer Update

Hi, Yes it was resolved over the telephone.

Standard Bank's replyOfficial

17 Dec 2019, 14:21

Dear Themba Motau

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been resolved.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply17 Dec 2019, 14:21

Official