And the Pathetic service continues . . .

So after complaining to the bank last month regarding how poorly they handled my situaion, and then having them say there is nothing they can do about the matter because they never received the information they asked for (Which I DID in fact take to Vangate and have them fax off for me to ***** department). I then email them to the person who responded to the Hello Peter complaint only to have him say he can't find it. Sorry take it to the Ombudsman. I then respond with the exact page for him to find what he is looking for and he mails that he will now look into it. This is the WORST SERVICE EVER!YOU ask for docs, receive it then don't even bother to read it, and I am now Still waiting on a response, next week it will be exactly 1 month since I was told it will be re-looked at. I now more than ever see that I am nothing but an inconvenience to the bank, a number. Yet you claim to value your clients. This bank is going backwards and at an alarming rate.