And the lies just keep piling!!

And the lies just keep piling!! A year ago I want in to a Standard Bank Cape Gate to retrieve my statements for the financial year, after asking the lady why I do not receive automatic statements sent to my email as per other customers, she advised me that they do not allow it on my account. After having to beg them to be able to do my tax, the lady agreed to email my statements to me without additional payments. This year I went in to Tygervally branch, firstly the guy helping clearly did not know what a financial year was which already had me frustrated, he then proceeded and said it will be R35 per page if they email it. I almost had a heart attack! I told him that they did it for me at Cape Gate branch last year, so why would it be a problem now? He told me the lady acted *******ly and also after asking told me that they do not send it automatically. After being desperate, i did some digging on the internet banking platform and saw that it was indeed possible for me to automatically receive my statements. Unfortunately my historic statements also some how does not show and I did not even know that this also was even possible. I phoned in today and spoke to a lady, I explained my predicament to her and she told me she would help, but then just put me through to another department after I had to hold for 10 minutes. I explained myself to yet another lady that just put me on hold indefinitely.

This is not Treating Customers Fairly and rendering WRONG advice!!!