***** and no feedback

Good day, you may call now if it suits. I am currently with my phone. Thanks

Just an update: we had a call the next day and were promised the matter would be expedited. That was the last we heard from them. Nothing has happened since. We are now going on 2 months with a company that has numerous Google reviews stating that funds have been ****** and Standard Bank are doing nothing about it and letting these ****mers continue operating their banking accounts. Shocking that this can happen. We will be lodging a complaint with the South African Financial Intelligence Center next as Standard Bank does not seem at all interested in handling this matter.

Another 10 days have gone by. Still nothing. It is going on 3 months now since we initially lodged the complaint. This is Standard Bank "prioritising" and "working timeously" to recover funds from a *****ulent account. Unreal. I will update this thread weekly for public knowledge until this matter is resolved.

Another week - no feedback or progress. I will update again next week for the public and the SA Financial Intelligence Unit to see how Standrd Bank deals with *****. It is no wonder SA is on the grey list. Pathetic

Another week and yet again, no updates. I assume we will receive another standard bot response shortly, saying that the matter is being looked into as a priority. We have consulted our lawyer and will be reviewing our legal options. This week we will also be laying a complaint against Standard Bank with the Financial Intelligence Unit of South Africa, the FSCA and the Banking Ombudsman. I will keep the public posted on this process and will write a blog on it after detailing our experience. So far, Standard Bank just doesn't seem to care at all.

Another week has gone by, taking the amount of time that Standard Bank has been aware of facilitating a *****ulent transaction to almost 3 months without taking any action. The *****ulent company has plenty Google reviews of customers who have been ****med. This is not a difficult case to solve. I anticipate we will receive an automated response saying that the matter is being looked into as a “priority” once again after this update. We have had these replies every week for the last 6 weeks as per this thread but no action has been taken. Since Standard Bank are refusing to take action, we have lodged a complaint with the National Financial Ombud Scheme South Africa (NFOSA). We have also requested that NFOSA make the FSCA aware of this matter, however, we will be writing to the FSCA and the FIU directly. As a grey-listed country, it is very worrying to see banks facilitating *****ulent accounts without taking any action almost 3 months after being notified.

You may call tomorrow morning after 9am if you have any update

Thanks - we did not receive any call yet and there was also no missed call yesterday

My father received a call from Standard Bank who basically called to say there had been no progress or any updates. I am not sure what the point of calling was. In any case, we lodged our formal complaint with the National Financial Ombud Scheme South Africa (NFOSA) yesterday and will be writing to the FSCA and FIU as discussed. I will keep updating this thread for the attention of the public or any reporters who wish to cover this. Truly shocking on Standard Banks's part. Absolutely zero action taken.

Just an update: the National Financial Ombud Scheme South Africa (NFOSA) has responded saying that they have given Standard Bank 21 days to respond, failing which, the matter will be escalated further. In 21 days, this will be 4 months since the initial complaint. We will update as/when we receive more information.

Just an update: approaching 4 months now and still no feedback from Standard Bank whatsoever. Next week will mark the end of the 21-day period granted by the National Financial Ombud Scheme South Africa (NFOSA). We will be approaching NFOSA on the 30th of March to proceed with our NFOSA complaint. We look forward to proceeding with the NFOSA. We have also contacted Carte Blanche and other media outlets but have been advised to wait for NFOSA to finish their investigation. To anyone reading this, DO NOT use Standard Bank. Avoid them at all costs. I will post the link to any media articles once the NFOSA investigation has been finalised and I will also start a new Hello Peter thread called "NFOSA Complaint" for any reporters or members of the public who wish to follow this story.