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natasha S
1 reviews | Active since Oct 2018
19 Jul 2024, 11:25
***** ***** AND MORE *****
PLEASE PLEASE PEOPLE, CHECK YOUR MOBILE APP AND DASHBOARD!!! MY SISTER HAS AND I FELL VICTIM REGARDING ***** ON OUR ACCOUNTS.
2 weeks ago someone drew money out of my account via PayPal, I have never used PayPal in my life...I reported the matter and my account was put on hold and once i got my new card my account was open, wedenesday when i went to check for my refund from sars i saw that a golden check card was opened in my name, i reported ***** and had the card stopped, Standard bank is yet to come back to me regarding my 1st querie!!
My sister phoned me in tears this morning, someone took all her tax return money out of her account(2nd time happend to her) they advised her to look at her other dashboards, she did not know nor I that you can have more than one dashboard, someone opened a golden credit card, revolving credit and a loan on her name AND MAXED IT OUT!!! SHE HAS OVER R100 000 IN DEBT WHICH SHE DID NOT MAKE! However when you want to do a simple contact update on your app you need to go into a branch and finger print this and finger print that, HOWEVER ANY ONE CAN OPEN AN ACCOUNT IN YOUR NAME AND TAKE MONEY. NO CONTRACTS WHAT SO EVER WAS EVEN EMAIL TO HER TO FLAG THIS.
WHAT ARE YOU GOING TO DO STANDARD BANK? SOME OF US NEEDS OUR MONEY TO LIVE ON AND ARE SINGLE PARENTS!
Helpful (0)
Replies (24)0
Replies (24)
Standard Bank's replyOfficial
19 Jul 2024, 11:28Hi Natasha
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply19 Jul 2024, 11:28
Official
Hi Natasha
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
19 Jul 2024, 11:49Hi Natasha
Please provide us with your sister contact details.
Kindest regards, Standard Bank Hello Peter Team***
Please provide us with your sister contact details.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply19 Jul 2024, 11:49
Official
Hi Natasha
Please provide us with your sister contact details.
Kindest regards, Standard Bank Hello Peter Team***
Please provide us with your sister contact details.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
19 Jul 2024, 11:59Standard Bank's reply19 Jul 2024, 11:59
Official
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natasha S's updateReviewer Update
19 Jul 2024, 12:51So, I just loggend into my app, went to manage, cards and GUESS WHAT!!
ANOTHER GOLDEN CHEQUE CARD HAS BEEN OPEND ON MY NAME, 2ND ONE THIS WEEK AND ALL STANDARD BANK WANTS TO KNOW IS WHERE TO DELIVER NEW CARD, I HAVE NOT ASKED FOR THIS!
NO PHONE CALL REGARDING THE FIRST CARD I STOPPED IN THE WEEK AND STILL WAITING FOR SOMEONE TO PHONE ME REGARDING THE MONEY THAT WENT OFF MY ACCOUTN!
ANOTHER GOLDEN CHEQUE CARD HAS BEEN OPEND ON MY NAME, 2ND ONE THIS WEEK AND ALL STANDARD BANK WANTS TO KNOW IS WHERE TO DELIVER NEW CARD, I HAVE NOT ASKED FOR THIS!
NO PHONE CALL REGARDING THE FIRST CARD I STOPPED IN THE WEEK AND STILL WAITING FOR SOMEONE TO PHONE ME REGARDING THE MONEY THAT WENT OFF MY ACCOUTN!
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natasha S's update19 Jul 2024, 12:51
Reviewer Update
So, I just loggend into my app, went to manage, cards and GUESS WHAT!!
ANOTHER GOLDEN CHEQUE CARD HAS BEEN OPEND ON MY NAME, 2ND ONE THIS WEEK AND ALL STANDARD BANK WANTS TO KNOW IS WHERE TO DELIVER NEW CARD, I HAVE NOT ASKED FOR THIS!
NO PHONE CALL REGARDING THE FIRST CARD I STOPPED IN THE WEEK AND STILL WAITING FOR SOMEONE TO PHONE ME REGARDING THE MONEY THAT WENT OFF MY ACCOUTN!
ANOTHER GOLDEN CHEQUE CARD HAS BEEN OPEND ON MY NAME, 2ND ONE THIS WEEK AND ALL STANDARD BANK WANTS TO KNOW IS WHERE TO DELIVER NEW CARD, I HAVE NOT ASKED FOR THIS!
NO PHONE CALL REGARDING THE FIRST CARD I STOPPED IN THE WEEK AND STILL WAITING FOR SOMEONE TO PHONE ME REGARDING THE MONEY THAT WENT OFF MY ACCOUTN!
Standard Bank's replyOfficial
19 Jul 2024, 12:53Good day Natasha.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2024, 12:53
Official
Good day Natasha.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Jul 2024, 14:31Good day Natasha.
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply22 Jul 2024, 14:31
Official
Good day Natasha.
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
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natasha S's updateReviewer Update
22 Jul 2024, 14:40closing the matter ? what about the missing money, what about another cheque card was opened on my name over the weekend, when cancelling the card I report ***** and all you want to know is where to deliver new card when I did not open the card. What about the money that went out of my account?
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natasha S's update22 Jul 2024, 14:40
Reviewer Update
closing the matter ? what about the missing money, what about another cheque card was opened on my name over the weekend, when cancelling the card I report ***** and all you want to know is where to deliver new card when I did not open the card. What about the money that went out of my account?
Standard Bank's replyOfficial
22 Jul 2024, 14:42Dear Natasha
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards, Standard Bank Social Media Team***
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply22 Jul 2024, 14:42
Official
Dear Natasha
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards, Standard Bank Social Media Team***
We will follow up with our team and we will be in touch with further feedback.
Sorry for the inconvenience.
Kindest regards, Standard Bank Social Media Team***
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natasha S's updateReviewer Update
22 Jul 2024, 14:44follow up with your team, you should have done that before advising you are closing the matter!
awesome service
awesome service
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natasha S's update22 Jul 2024, 14:44
Reviewer Update
follow up with your team, you should have done that before advising you are closing the matter!
awesome service
awesome service
Standard Bank's replyOfficial
22 Jul 2024, 17:04Our team will be in touch with further feedback.
Standard Bank's reply22 Jul 2024, 17:04
Official
Our team will be in touch with further feedback.
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natasha S's updateReviewer Update
23 Jul 2024, 23:28All I get is our team is on it and get back to you. It's been 2 weeks, no answers to how and why money went out MY account. No feed back regarding a refund. Notic3d I have been paying R966.5 in honoring fees since Feb,yet debit orders go off. That is a lot of money. Turn around time for ***** queries is ridiculous, standard bank couldn't care if all your money is taken out of your account, they don't care if you can put food on the table. Everything a card is open on my name I cancel it and report ***** or suspicious activity, no follow up call nothing, they just want to know where to deliver new card, even if.you did not asked for it and reported it, so I just choose a random place.
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natasha S's update23 Jul 2024, 23:28
Reviewer Update
All I get is our team is on it and get back to you. It's been 2 weeks, no answers to how and why money went out MY account. No feed back regarding a refund. Notic3d I have been paying R966.5 in honoring fees since Feb,yet debit orders go off. That is a lot of money. Turn around time for ***** queries is ridiculous, standard bank couldn't care if all your money is taken out of your account, they don't care if you can put food on the table. Everything a card is open on my name I cancel it and report ***** or suspicious activity, no follow up call nothing, they just want to know where to deliver new card, even if.you did not asked for it and reported it, so I just choose a random place.
Standard Bank's replyOfficial
24 Jul 2024, 07:08Hi Natasha
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply24 Jul 2024, 07:08
Official
Hi Natasha
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
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natasha S's updateReviewer Update
24 Jul 2024, 15:23JUST HAD TO CANCEL/STOP ANOTHER GOLDEN DEBIT CARD OPENED ON MY NAME
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natasha S's update24 Jul 2024, 15:23
Reviewer Update
JUST HAD TO CANCEL/STOP ANOTHER GOLDEN DEBIT CARD OPENED ON MY NAME
Standard Bank's replyOfficial
24 Jul 2024, 16:16Dear Natasha
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply24 Jul 2024, 16:16
Official
Dear Natasha
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
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natasha S's updateReviewer Update
29 Jul 2024, 08:24Firstly, no one has phoned me back regarding the money that went out off my account via Paypal,received a few sms stating this has been resolvedd.
2nd, I have been paying over R900 in honouring fees, some radom amounts and every month R100 on the dot, still no feedback.
3rd, I have cancelled all my insurances with standard bank last week, my account is minus R532.76 due to the debit orders not going off, really, what are you doing???
My account needs to be fixed today! I need feedback on the ***** and the honoring fees today and I will be contacting the ombudsman, this is ridiculous, you are *****ing a person's money, I have cancelled and still you try and take the debit orders!!!
2nd, I have been paying over R900 in honouring fees, some radom amounts and every month R100 on the dot, still no feedback.
3rd, I have cancelled all my insurances with standard bank last week, my account is minus R532.76 due to the debit orders not going off, really, what are you doing???
My account needs to be fixed today! I need feedback on the ***** and the honoring fees today and I will be contacting the ombudsman, this is ridiculous, you are *****ing a person's money, I have cancelled and still you try and take the debit orders!!!
nS
natasha S's update29 Jul 2024, 08:24
Reviewer Update
Firstly, no one has phoned me back regarding the money that went out off my account via Paypal,received a few sms stating this has been resolvedd.
2nd, I have been paying over R900 in honouring fees, some radom amounts and every month R100 on the dot, still no feedback.
3rd, I have cancelled all my insurances with standard bank last week, my account is minus R532.76 due to the debit orders not going off, really, what are you doing???
My account needs to be fixed today! I need feedback on the ***** and the honoring fees today and I will be contacting the ombudsman, this is ridiculous, you are *****ing a person's money, I have cancelled and still you try and take the debit orders!!!
2nd, I have been paying over R900 in honouring fees, some radom amounts and every month R100 on the dot, still no feedback.
3rd, I have cancelled all my insurances with standard bank last week, my account is minus R532.76 due to the debit orders not going off, really, what are you doing???
My account needs to be fixed today! I need feedback on the ***** and the honoring fees today and I will be contacting the ombudsman, this is ridiculous, you are *****ing a person's money, I have cancelled and still you try and take the debit orders!!!
Standard Bank's replyOfficial
29 Jul 2024, 08:51Dear Natasha
Sorry for the delay.
We will follow up with our team and we will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Sorry for the delay.
We will follow up with our team and we will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Jul 2024, 08:51
Official
Dear Natasha
Sorry for the delay.
We will follow up with our team and we will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Sorry for the delay.
We will follow up with our team and we will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
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natasha S's updateReviewer Update
29 Jul 2024, 09:13In touch regarding what???? All my queries or only on the *****?
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natasha S's update29 Jul 2024, 09:13
Reviewer Update
In touch regarding what???? All my queries or only on the *****?
Standard Bank's replyOfficial
29 Jul 2024, 09:30We will get back to you in relation to all your concerns.
Standard Bank's reply29 Jul 2024, 09:30
Official
We will get back to you in relation to all your concerns.
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natasha S's updateReviewer Update
30 Jul 2024, 08:20At night after 12, I received sms from Standard bank they are busy with my query and will get back to me, however this has happened a few times and no one from Standard bank has contacted me. Out of all the thousands of employees not a single one.
1. The ***** case is a lost cause, this has been going on for weeks now, yes it was not a lot of money, but to me as a single parent , it is a lot, no resolution as yet and not holding my breath anymore.
2. The honoring fees, if Standard bank really cared about their costumers, I would have had an answer by now, this should be a simple query, you as the bank are taking a R100 a month for honoring fees and odd rands every month, the odd rands I can understand, but a set fee of R100 each month does not make sense.
3. Insurance policies I have cancelled and was still trying to be debited caused my account to go into -532.76, this needs to be corrected, once again, this is alot of money for me, I cannot deposit money into my account and have the bank take this, I have done what was expected of my from my side regarding cancelation, however Standard bank did not honor their side and is costing me money. This also out of the thousands of employees should not take days to resolve.
Finally, you have an advert on a famous radio station regarding your prestige account, I will be sending this link to them as well as cart blanch and the ombudsman, just like me there are many unhappy customers and clearly you do not care about us or resolving the issues, but you are all to happy to take money which a person really needs.
1. The ***** case is a lost cause, this has been going on for weeks now, yes it was not a lot of money, but to me as a single parent , it is a lot, no resolution as yet and not holding my breath anymore.
2. The honoring fees, if Standard bank really cared about their costumers, I would have had an answer by now, this should be a simple query, you as the bank are taking a R100 a month for honoring fees and odd rands every month, the odd rands I can understand, but a set fee of R100 each month does not make sense.
3. Insurance policies I have cancelled and was still trying to be debited caused my account to go into -532.76, this needs to be corrected, once again, this is alot of money for me, I cannot deposit money into my account and have the bank take this, I have done what was expected of my from my side regarding cancelation, however Standard bank did not honor their side and is costing me money. This also out of the thousands of employees should not take days to resolve.
Finally, you have an advert on a famous radio station regarding your prestige account, I will be sending this link to them as well as cart blanch and the ombudsman, just like me there are many unhappy customers and clearly you do not care about us or resolving the issues, but you are all to happy to take money which a person really needs.
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natasha S's update30 Jul 2024, 08:20
Reviewer Update
At night after 12, I received sms from Standard bank they are busy with my query and will get back to me, however this has happened a few times and no one from Standard bank has contacted me. Out of all the thousands of employees not a single one.
1. The ***** case is a lost cause, this has been going on for weeks now, yes it was not a lot of money, but to me as a single parent , it is a lot, no resolution as yet and not holding my breath anymore.
2. The honoring fees, if Standard bank really cared about their costumers, I would have had an answer by now, this should be a simple query, you as the bank are taking a R100 a month for honoring fees and odd rands every month, the odd rands I can understand, but a set fee of R100 each month does not make sense.
3. Insurance policies I have cancelled and was still trying to be debited caused my account to go into -532.76, this needs to be corrected, once again, this is alot of money for me, I cannot deposit money into my account and have the bank take this, I have done what was expected of my from my side regarding cancelation, however Standard bank did not honor their side and is costing me money. This also out of the thousands of employees should not take days to resolve.
Finally, you have an advert on a famous radio station regarding your prestige account, I will be sending this link to them as well as cart blanch and the ombudsman, just like me there are many unhappy customers and clearly you do not care about us or resolving the issues, but you are all to happy to take money which a person really needs.
1. The ***** case is a lost cause, this has been going on for weeks now, yes it was not a lot of money, but to me as a single parent , it is a lot, no resolution as yet and not holding my breath anymore.
2. The honoring fees, if Standard bank really cared about their costumers, I would have had an answer by now, this should be a simple query, you as the bank are taking a R100 a month for honoring fees and odd rands every month, the odd rands I can understand, but a set fee of R100 each month does not make sense.
3. Insurance policies I have cancelled and was still trying to be debited caused my account to go into -532.76, this needs to be corrected, once again, this is alot of money for me, I cannot deposit money into my account and have the bank take this, I have done what was expected of my from my side regarding cancelation, however Standard bank did not honor their side and is costing me money. This also out of the thousands of employees should not take days to resolve.
Finally, you have an advert on a famous radio station regarding your prestige account, I will be sending this link to them as well as cart blanch and the ombudsman, just like me there are many unhappy customers and clearly you do not care about us or resolving the issues, but you are all to happy to take money which a person really needs.
Standard Bank's replyOfficial
30 Jul 2024, 08:53Dear Natasha
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply30 Jul 2024, 08:53
Official
Dear Natasha
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
nS
natasha S's updateReviewer Update
02 Aug 2024, 09:51I have no feedback from Standard bank as of yet, regarding any of my queries.
Please close my account, any cost that may occur to the account I will not be liable for.
Please close my account, any cost that may occur to the account I will not be liable for.
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natasha S's update02 Aug 2024, 09:51
Reviewer Update
I have no feedback from Standard bank as of yet, regarding any of my queries.
Please close my account, any cost that may occur to the account I will not be liable for.
Please close my account, any cost that may occur to the account I will not be liable for.
Standard Bank's replyOfficial
02 Aug 2024, 10:01Dear Natasha
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Aug 2024, 10:01
Official
Dear Natasha
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
nS
natasha S's updateReviewer Update
02 Aug 2024, 10:41CLOSE THE ACCOUNT! I AM DONE.
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natasha S's update02 Aug 2024, 10:41
Reviewer Update
CLOSE THE ACCOUNT! I AM DONE.
Standard Bank's replyOfficial
02 Aug 2024, 16:49Hi Natasha
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Aug 2024, 16:49
Official
Hi Natasha
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***