********* and dishonest!!!

On 2021 I went in to retirement and got a letter from Standard Bank to stating my credit card was closed , on the 14th of may 2024 I received a message that I was in areas on the credit card. I decided to go to the branch and find out where I was put on the phone and left waiting for the call centre being transferred to different departments , from lawyers , collections, credit and insurance department for 3 hours I was at Standard Bank trying to sort this out eventually to be told that the insurance paid half and it was not closed.

I then went home and on the 10th of June I kept on receiving messages from BD Attorneys that I was handed over, which I contacted them and sent them the letter Standard Bank sent me only for them to tell me it’s closed on their side and I must go to a branch which I have already went 3 times!

I went again today on the 20 June 2024 spent one hour on the phone and I was later told i need to pay them where I was sent to their tellers where I waited another 20minutes for their tellers to pay their credit card only to be told that it is after 11 I cannot pay them and there is nothing they can do , I’ve been going back and forth with Standard Bank trying to sort out their mistakes but after going to the Dobsonville Standard Bank branch I officially am disgusted as a former FNB Staff member and chose to also open an account at with Standard Bank I regret it!!!!!!