KN
Karabo N

1 reviews | Active since Mar 2013

08 Apr 2015, 10:07

And again I am charged yet another honouring fee

I complained last week that the honouring fee I was charged needs to be reversed, it was not done... On the 31st I bought some stuff for a my trip, that evening I check my statement on the app, it reflected the purchases for that day... I then withdrawed some cash and it reflected on that day on the app and the airtime I bought. So then I leave for my mini holiday and then I decide to check my balance and guess what? I now owe standard and all the transactions are no longer reflecting on the 31st but on the 3rd of April, wow, then I check again the following day and guess what they now reflect on the 4th so now it appears as though I owe them money and I have been charged another honouring fee. No problem, just to let you know i am going to another bank, close my account because you are not getting a cent from me, I do not owe you guys anything.this is unfair as it happens every month. You lost a client.

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Replies (1)
Standard Bank
Standard Bank's reply10 Apr 2015, 09:45
Official
Hello Kabz23,

We appreciate you allowing us the opportunity to address your concerns.

As per our email communication, your complaint has been addressed.

This matter will be closed on our side.

Regards
Thabisile Nxumalo
Complaints Resolution Centre
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