Ancient way of doing things

Tried assisting my mother to get her 6 months bank statement emailed to me but because their system doesn't allow such, we're forced to go to the bank. Standard Bank is moving everything online but if services to update require you to be at the branch then what's the point.

My mother gave consent. It's not our fault that their services aren't up to scratch and still behind when it comes to updating information. This call centre didn't bother to go the extra mile.

Beyond irritated