RS
Ruthie S
1 reviews | Active since Dec 2013
12 Oct 2021, 09:31
ANAUTHORIZED PAYMENT
Sending emails to standard bank i need my refund 1st of all no communication no email or messages they just decided to add vehicle insurance without consulting me how can a person have 2 insurance on one vehicle .what happened to communicating with your clients standard bank its a big company surely the staff is trained you send email no reply you call they keep you hold and cut off your call , every cent count i need my money today and please dont bother calling me now i just need my refund , ive send all my necessary doc
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Oct 2021, 10:27Hello Ruth,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply12 Oct 2021, 10:27
Official
Hello Ruth,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
RS
Ruthie S's updateReviewer Update
18 Oct 2021, 15:19I was told that my money will be paid today 18.10.2021 so i will wait till midnight , will update as soon as money is paid for now i do not have anything to say.
RS
Ruthie S's update18 Oct 2021, 15:19
Reviewer Update
I was told that my money will be paid today 18.10.2021 so i will wait till midnight , will update as soon as money is paid for now i do not have anything to say.
RS
Ruthie S's updateReviewer Update
19 Oct 2021, 11:27Can i please get a respond on when i will get my money back the consultant rep**** my email Friday. she mentioned that my money will paid 18.10.2021 today its 19.10.2021 ive send email with no replay.
RS
Ruthie S's update19 Oct 2021, 11:27
Reviewer Update
Can i please get a respond on when i will get my money back the consultant rep**** my email Friday. she mentioned that my money will paid 18.10.2021 today its 19.10.2021 ive send email with no replay.