ANA taken more than 7 days to refund

on the 16/03 I deposited money into the ANA machine at Durban North. However, the deposit wasn't successful, and the machine swallowed my money and gave me no receipt. I went into the branch on Tuesday only to be told that the systems were down and they would do it as soon as the systems went back up. I got a call in the late afternoon to say the systems were still down and it would be done on Wednesday morning. I took it upon myself to phone prestige banking and lodge the query. I was given a ref ***. I have followed up both Monday the 23 and today, still to be told there is no resolution! I want compensation for these delays as this is the second time in the last month.