RD
Riona D
1 reviews | Active since Dec 2013
10 Apr 2023, 09:17
An up-to-date standardbank credit card was sold to a thirdparty for no reason
My creditcard account was sold yet my account was up to date, i had contacted the collections department who indicated to me the amount i needed to pay to bring my account up-to-date so i do, i paid R15700 ,not even 30 days later my account was sold, i was shocked when this third party company contacted me with an amount of about R20000 more that the amount owing and they stated i made payment in December , yet i paid R15700 afterwards in Jan, this is *********, i need answers, when i contacted standard bank the consultant from collections could not understand why my account was sold because it was up to date... This is ridiculous because i am not stressed out and it is emotionally affecting me
Helpful (0)
Replies (21)0
Replies (21)
Standard Bank's replyOfficial
10 Apr 2023, 09:27Dear Riona
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Apr 2023, 09:27
Official
Dear Riona
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
13 Apr 2023, 12:36Dear Riona
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply13 Apr 2023, 12:36
Official
Dear Riona
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
RD
Riona D's updateReviewer Update
13 Apr 2023, 16:17Goodday
I have been getting the run around, firstly i do work and i am unable to answer the calls timeously so i contacted the collections legal department and Nonduduza Mtshingila said they can't provide me with feedback so my question is how can this matter to closed or resolved when noone is willing to give me the feedback i think i deserve, can you please email me the feedback or give me a number i can call go feedback, i am infuriated by he service i am receiving from standard bank ... I get the run around yet they took my money made and sold my account within 30 days.
I have been getting the run around, firstly i do work and i am unable to answer the calls timeously so i contacted the collections legal department and Nonduduza Mtshingila said they can't provide me with feedback so my question is how can this matter to closed or resolved when noone is willing to give me the feedback i think i deserve, can you please email me the feedback or give me a number i can call go feedback, i am infuriated by he service i am receiving from standard bank ... I get the run around yet they took my money made and sold my account within 30 days.
RD
Riona D's update13 Apr 2023, 16:17
Reviewer Update
Goodday
I have been getting the run around, firstly i do work and i am unable to answer the calls timeously so i contacted the collections legal department and Nonduduza Mtshingila said they can't provide me with feedback so my question is how can this matter to closed or resolved when noone is willing to give me the feedback i think i deserve, can you please email me the feedback or give me a number i can call go feedback, i am infuriated by he service i am receiving from standard bank ... I get the run around yet they took my money made and sold my account within 30 days.
I have been getting the run around, firstly i do work and i am unable to answer the calls timeously so i contacted the collections legal department and Nonduduza Mtshingila said they can't provide me with feedback so my question is how can this matter to closed or resolved when noone is willing to give me the feedback i think i deserve, can you please email me the feedback or give me a number i can call go feedback, i am infuriated by he service i am receiving from standard bank ... I get the run around yet they took my money made and sold my account within 30 days.
Standard Bank's replyOfficial
13 Apr 2023, 16:28Good day Riona
Thank you for writing back to us.
We are looking into this matter and we will respond accordingly.
Please be on the look out for our feedback.
Kindest regards
Thank you for writing back to us.
We are looking into this matter and we will respond accordingly.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Help Centre
***
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Standard Bank's reply13 Apr 2023, 16:28
Official
Good day Riona
Thank you for writing back to us.
We are looking into this matter and we will respond accordingly.
Please be on the look out for our feedback.
Kindest regards
Thank you for writing back to us.
We are looking into this matter and we will respond accordingly.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Help Centre
***
***
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Riona D's updateReviewer Update
17 Apr 2023, 15:12Hi i still did not get any feedback regarding my matter, i am left no choice but to escalate to the banking ombudsman
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Riona D's update17 Apr 2023, 15:12
Reviewer Update
Hi i still did not get any feedback regarding my matter, i am left no choice but to escalate to the banking ombudsman
Standard Bank's replyOfficial
17 Apr 2023, 15:21Good Day Riona
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Apr 2023, 15:21
Official
Good Day Riona
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
RD
Riona D's updateReviewer Update
26 Apr 2023, 07:35Hi it is now the 26the of April and still no response from Standard Bank , could i kindly have feedback, could you stop misleading me the consumer by making promises that someone is going to call but none did .
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Riona D's update26 Apr 2023, 07:35
Reviewer Update
Hi it is now the 26the of April and still no response from Standard Bank , could i kindly have feedback, could you stop misleading me the consumer by making promises that someone is going to call but none did .
Standard Bank's replyOfficial
26 Apr 2023, 08:05Dear Riona
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Apr 2023, 08:05
Official
Dear Riona
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
RD
Riona D's updateReviewer Update
16 May 2023, 13:58Hi i am still awaiting my response
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Riona D's update16 May 2023, 13:58
Reviewer Update
Hi i am still awaiting my response
Standard Bank's replyOfficial
16 May 2023, 15:11Good day Riona
We understand that you are unable to take our calls, nevertheless, could you perhaps suggest on a convenient time when our team may be able to contact you to provide further information on this matter?
Our operating hours are Monday through Friday, 08:00am to 17:30pm.
We eagerly await your response.
Kind Regards
Standard Bank Hello Peter Team
***
We understand that you are unable to take our calls, nevertheless, could you perhaps suggest on a convenient time when our team may be able to contact you to provide further information on this matter?
Our operating hours are Monday through Friday, 08:00am to 17:30pm.
We eagerly await your response.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 May 2023, 15:11
Official
Good day Riona
We understand that you are unable to take our calls, nevertheless, could you perhaps suggest on a convenient time when our team may be able to contact you to provide further information on this matter?
Our operating hours are Monday through Friday, 08:00am to 17:30pm.
We eagerly await your response.
Kind Regards
Standard Bank Hello Peter Team
***
We understand that you are unable to take our calls, nevertheless, could you perhaps suggest on a convenient time when our team may be able to contact you to provide further information on this matter?
Our operating hours are Monday through Friday, 08:00am to 17:30pm.
We eagerly await your response.
Kind Regards
Standard Bank Hello Peter Team
***
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Riona D's updateReviewer Update
16 May 2023, 15:38Hi i am available after 3 everyday
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Riona D's update16 May 2023, 15:38
Reviewer Update
Hi i am available after 3 everyday
Standard Bank's replyOfficial
16 May 2023, 17:03Hello Riona
Thank you for getting back to us, we have requested on of our agents to contact you at 3pm 17th May 2023.
Kindly await a call from the team.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have requested on of our agents to contact you at 3pm 17th May 2023.
Kindly await a call from the team.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 May 2023, 17:03
Official
Hello Riona
Thank you for getting back to us, we have requested on of our agents to contact you at 3pm 17th May 2023.
Kindly await a call from the team.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have requested on of our agents to contact you at 3pm 17th May 2023.
Kindly await a call from the team.
Kind Regards
Standard Bank Hello Peter Team
***
RD
Riona D's updateReviewer Update
18 May 2023, 11:37Hi i am available for you to call
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Riona D's update18 May 2023, 11:37
Reviewer Update
Hi i am available for you to call
Standard Bank's replyOfficial
18 May 2023, 11:41Hi Riona
Thank you for the notification, we have advised our team to make a direct call.
Please await our call.
Regards
Standard Bank Hello Peter Team
***
Thank you for the notification, we have advised our team to make a direct call.
Please await our call.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2023, 11:41
Official
Hi Riona
Thank you for the notification, we have advised our team to make a direct call.
Please await our call.
Regards
Standard Bank Hello Peter Team
***
Thank you for the notification, we have advised our team to make a direct call.
Please await our call.
Regards
Standard Bank Hello Peter Team
***
RD
Riona D's updateReviewer Update
02 Jun 2023, 09:00Its been 2 months someone did call me from the hellopeter team at standard bank she said she was going to give me feedback the same afternoon, yet it is a month later and none called me , standard bank provides below average service to its clients, misleads us and refuses to provide aftersale services , i need a response from standard bank and i think they don't want to give me feedback because they sold an up to date account and provided incorrect information to the bureau
RD
Riona D's update02 Jun 2023, 09:00
Reviewer Update
Its been 2 months someone did call me from the hellopeter team at standard bank she said she was going to give me feedback the same afternoon, yet it is a month later and none called me , standard bank provides below average service to its clients, misleads us and refuses to provide aftersale services , i need a response from standard bank and i think they don't want to give me feedback because they sold an up to date account and provided incorrect information to the bureau
Standard Bank's replyOfficial
02 Jun 2023, 11:33Good Day Riona
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2023, 11:33
Official
Good Day Riona
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Jun 2023, 11:33Good Day Riona
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2023, 11:33
Official
Good Day Riona
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
RD
Riona D's updateReviewer Update
27 Jun 2023, 09:58Its been 2 months now and my dispute has not been resolved ,i am now escalating this matter higher
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Riona D's update27 Jun 2023, 09:58
Reviewer Update
Its been 2 months now and my dispute has not been resolved ,i am now escalating this matter higher
Standard Bank's replyOfficial
27 Jun 2023, 11:26Dear Riona
We apologize for the delay. We have requested final feedback to be forwarded to you as we have noted the previous escalation done on this matter.
Once feedback is forwarded to you our team will contact and confirm that you have received the correspondence.
Kind Regards
Standard Bank Hello Peter Team
***
We apologize for the delay. We have requested final feedback to be forwarded to you as we have noted the previous escalation done on this matter.
Once feedback is forwarded to you our team will contact and confirm that you have received the correspondence.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jun 2023, 11:26
Official
Dear Riona
We apologize for the delay. We have requested final feedback to be forwarded to you as we have noted the previous escalation done on this matter.
Once feedback is forwarded to you our team will contact and confirm that you have received the correspondence.
Kind Regards
Standard Bank Hello Peter Team
***
We apologize for the delay. We have requested final feedback to be forwarded to you as we have noted the previous escalation done on this matter.
Once feedback is forwarded to you our team will contact and confirm that you have received the correspondence.
Kind Regards
Standard Bank Hello Peter Team
***
RD
Riona D's updateReviewer Update
27 Jun 2023, 11:42Yolanda Mati from the Hellopeter Team at Standard bank failed to call back as she promised in our conversation, this unprofessionalism is bad as i have been given he run around from almost every department, yet standard bank is providing falsified information about us on the bureau and their employees are misleading us , the worst experience i have ever encountered
RD
Riona D's update27 Jun 2023, 11:42
Reviewer Update
Yolanda Mati from the Hellopeter Team at Standard bank failed to call back as she promised in our conversation, this unprofessionalism is bad as i have been given he run around from almost every department, yet standard bank is providing falsified information about us on the bureau and their employees are misleading us , the worst experience i have ever encountered
Standard Bank's replyOfficial
27 Jun 2023, 14:12Dear Riona
We will have this matter looked into.
We apologize for the inconveniences caused.
Our team will provide feedback on this matter.
We will have this matter looked into.
We apologize for the inconveniences caused.
Our team will provide feedback on this matter.
Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jun 2023, 14:12
Official
Dear Riona
We will have this matter looked into.
We apologize for the inconveniences caused.
Our team will provide feedback on this matter.
We will have this matter looked into.
We apologize for the inconveniences caused.
Our team will provide feedback on this matter.
Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***