AN UNNECCESSARY AND TERRIBLY COSTLY EXPERIENCE

When we decided to sell our house, the last thing we expected was that Standard bank would prolong matters to such an extent that our rates clearance certificate would expire before they gave us a settlement amount. Due to me getting another job, my wife and I took a hit on the sale of the house; As if that isn't bad enough, Standard Bank, instead of just giving us the settlement amount, dragged their feet, and now It's costing us more to travel as well as to renew Rates Clearance: a matter that was done and dusted! Why couldn't they just give us the settlement amount and take things from there. They are not a small business: I am certain that they are capable of ensuring they get their money... So why the unnecessary Cost? Standard Bank was supposed to Save their clients money, not cost them more money! They are not a small business; why are they acting like they are?