An ********* mess. Bank account closure is turning into a circus. Unprofessional, unaccountable, *********.

This has to be the most ********* bank. I am in the UK and have sent the Standard Bank Promenade branch, as per their request, an expensive notarized letter in order for them to close the accounts that I hold with them. Paid for a notary public to notarize the letter and had this expensive albeit simple instruction, couriered and hand-delivered to the branch via DHL. They've signed for and received it yet nothing has been done. My accounts are still open and attracting fees. How can you as a business, prohibit anyone from closing their accounts with you? I have followed their instructions to the T and yet they refuse to close the account nor acknowledge the request. Neither myself nor Standard Bank's call centre is able to get a hold of this branch. How can you operate this branch as if it's a public service? I've known public service to more responsive than this. Unprofessional, unaccountable and an incredibly ********* operation. This experience has been and still is a pain and is turning into an unresolved mess. The complaints department, call centre, everyone seems unable to deal with this simple request. My next step has to be the Ombudsman. I do not owe Standard Bank a single cent. Yet they refuse to close my accounts??