SN
Saniel N
1 reviews | Active since Dec 2022
14 Feb 2023, 11:37
An Uncaring Bank; when you need them the most
On Monday 12 Dec 2022 I found that there was a Standard Bank Account which was affecting my credit profile. Upon investigation with Bianca Macks of the Clearwater Mall Branch of Standard Bank it was determined that the account (acc no: ***) was closed and it was not on my profile. Bianca informed the Standard Bank Credit Card Bureaux by emailing them on ***; that I require a letter confirming I have no active accounts or a document confirming account *** is not my bank account.
I have been following up with Standard Bank Credit Card Bureaux. They do not respond to my emails. They don't seem to care that this is affecting my credit record. I am in the process of buying a home and this is drastically affecting my life; but Standard Bank Credit Card Bureaux just does not seem to care.
When this bank makes ads they appear to care so much; perhaps the adverts are truly just smoke and mirrors. certainly the behaviour of Standard Bank Credit Card Bureaux seems to suggest this.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
14 Feb 2023, 11:52Dear Saniel Naidoo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Feb 2023, 11:52
Official
Dear Saniel Naidoo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
SN
Saniel N's updateReviewer Update
14 Feb 2023, 12:00Thank you. I await your further feedback.
SN
Saniel N's update14 Feb 2023, 12:00
Reviewer Update
Thank you. I await your further feedback.
Standard Bank's replyOfficial
14 Feb 2023, 12:03Hello Saniel Naidoo
Please await a call from the team.
Kindest regards,
Please await a call from the team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Feb 2023, 12:03
Official
Hello Saniel Naidoo
Please await a call from the team.
Kindest regards,
Please await a call from the team.
Kindest regards,
Standard Bank Hello Peter Team
SN
Saniel N's updateReviewer Update
14 Feb 2023, 15:33Hello
Please advise when I can expect this call? Also if I miss the call is there a number I can contact? How will I know if you have attempted to call me?
Please advise when I can expect this call? Also if I miss the call is there a number I can contact? How will I know if you have attempted to call me?
SN
Saniel N's update14 Feb 2023, 15:33
Reviewer Update
Hello
Please advise when I can expect this call? Also if I miss the call is there a number I can contact? How will I know if you have attempted to call me?
Please advise when I can expect this call? Also if I miss the call is there a number I can contact? How will I know if you have attempted to call me?
Standard Bank's replyOfficial
14 Feb 2023, 17:15Hi Saniel
Thank you for getting back to us. Our team will contact you and they are unable to get hold of you, they will send you an email.
Thank you for getting back to us. Our team will contact you and they are unable to get hold of you, they will send you an email.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Feb 2023, 17:15
Official
Hi Saniel
Thank you for getting back to us. Our team will contact you and they are unable to get hold of you, they will send you an email.
Thank you for getting back to us. Our team will contact you and they are unable to get hold of you, they will send you an email.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
15 Feb 2023, 09:55Dear Mr. Naidoo
Our support team has advised us that they have investigated and sent out an email on February 14th 2023.
Please check your emails for an update on this matter.
Please let us know if you require any additional assistance.
Our support team has advised us that they have investigated and sent out an email on February 14th 2023.
Please check your emails for an update on this matter.
Please let us know if you require any additional assistance.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Feb 2023, 09:55
Official
Dear Mr. Naidoo
Our support team has advised us that they have investigated and sent out an email on February 14th 2023.
Please check your emails for an update on this matter.
Please let us know if you require any additional assistance.
Our support team has advised us that they have investigated and sent out an email on February 14th 2023.
Please check your emails for an update on this matter.
Please let us know if you require any additional assistance.
Kindest regards,
Standard Bank Hello Peter Team
SN
Saniel N's updateReviewer Update
28 Mar 2023, 07:36Dear Standard Bank Help Team
I have received an email from your team on 3 Mar 2023. I was urged to contact Shackleton Attorneys to resolve the matter. I contacted Shackleton Attorneys and after requesting my ID Number and checking their files they have confirmed that they have no files in my name whatsoever. This supports my initial indication to you that i have no such account. I was contacted in Feb 2023 by Yolanda claiming to be from Standard Bank from number ***. She promised to give me a daily update claiming the matter was almost resolved. I have not heard from her since. I have tried on numerous occasions to reach her, left messages; I have not even the decency of a returned phone call. I have send evidence that I have no file with Shackleton Attorneys to The Standard Bank Hello Peter Team at <***> on the 3 Mar 2023. Do you simply not care that your carelessless; heartlessness is affecting my ability to buy a home for my family; is this who you are; I think you are better than this. Please contact me regarding this issue; i cannot go on like this; i have been trying to get this sorted out since Nov 2022 and i am now preparing to go viral with my issue if i am not helped.
I have received an email from your team on 3 Mar 2023. I was urged to contact Shackleton Attorneys to resolve the matter. I contacted Shackleton Attorneys and after requesting my ID Number and checking their files they have confirmed that they have no files in my name whatsoever. This supports my initial indication to you that i have no such account. I was contacted in Feb 2023 by Yolanda claiming to be from Standard Bank from number ***. She promised to give me a daily update claiming the matter was almost resolved. I have not heard from her since. I have tried on numerous occasions to reach her, left messages; I have not even the decency of a returned phone call. I have send evidence that I have no file with Shackleton Attorneys to The Standard Bank Hello Peter Team at <***> on the 3 Mar 2023. Do you simply not care that your carelessless; heartlessness is affecting my ability to buy a home for my family; is this who you are; I think you are better than this. Please contact me regarding this issue; i cannot go on like this; i have been trying to get this sorted out since Nov 2022 and i am now preparing to go viral with my issue if i am not helped.
SN
Saniel N's update28 Mar 2023, 07:36
Reviewer Update
Dear Standard Bank Help Team
I have received an email from your team on 3 Mar 2023. I was urged to contact Shackleton Attorneys to resolve the matter. I contacted Shackleton Attorneys and after requesting my ID Number and checking their files they have confirmed that they have no files in my name whatsoever. This supports my initial indication to you that i have no such account. I was contacted in Feb 2023 by Yolanda claiming to be from Standard Bank from number ***. She promised to give me a daily update claiming the matter was almost resolved. I have not heard from her since. I have tried on numerous occasions to reach her, left messages; I have not even the decency of a returned phone call. I have send evidence that I have no file with Shackleton Attorneys to The Standard Bank Hello Peter Team at <***> on the 3 Mar 2023. Do you simply not care that your carelessless; heartlessness is affecting my ability to buy a home for my family; is this who you are; I think you are better than this. Please contact me regarding this issue; i cannot go on like this; i have been trying to get this sorted out since Nov 2022 and i am now preparing to go viral with my issue if i am not helped.
I have received an email from your team on 3 Mar 2023. I was urged to contact Shackleton Attorneys to resolve the matter. I contacted Shackleton Attorneys and after requesting my ID Number and checking their files they have confirmed that they have no files in my name whatsoever. This supports my initial indication to you that i have no such account. I was contacted in Feb 2023 by Yolanda claiming to be from Standard Bank from number ***. She promised to give me a daily update claiming the matter was almost resolved. I have not heard from her since. I have tried on numerous occasions to reach her, left messages; I have not even the decency of a returned phone call. I have send evidence that I have no file with Shackleton Attorneys to The Standard Bank Hello Peter Team at <***> on the 3 Mar 2023. Do you simply not care that your carelessless; heartlessness is affecting my ability to buy a home for my family; is this who you are; I think you are better than this. Please contact me regarding this issue; i cannot go on like this; i have been trying to get this sorted out since Nov 2022 and i am now preparing to go viral with my issue if i am not helped.
Standard Bank's replyOfficial
28 Mar 2023, 08:16Dear Saniel
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Mar 2023, 08:16
Official
Dear Saniel
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***