an hour wait to see consultant

Firstly I do not understand why the VI is emphasised for prestige bankers if you are not going to be priority. Standard bank moved offices from the mall and never bother to let clients know, finally I find it and have been kept waiting for more than 45 minutes whilst other people (about 7 people )who arrived after me are assisted, I enquired with reception why this is and she explained that depending on your query you will either be helped immediately or wait, again I ask why the he'll is prestige considered important. Frankly I'm done with this bank if this is how they value existing clients. I'm extremely disappointed.