An honest mistake?

Request ***: On 2015/02/26 I tried to draw R5000 from Autobank at the Woodmead Branch. The Autobank counted out the money & returned my Debit Card but never issued the cash as witnessed by the Bank's CCTV, Security, an Employee of the Branch & a queue of about eight people. I would not leave the machine just in case it eventually did issue the cash so the Bank Employee got Security to \stand guard"while I went into the Branch to lodge a Query & draw the money at the Teller. I was told that they would call the Service Center & the Autobank would be restarted as it had \""jammed\"". I was also told that once the Autobank had been audited"