An Attitude of Contempt

On 29/10/2015, I app**** for a credit card via the website.Mduduzi Ndlovu called and asked me to send the relevant documentation to his e-mail. I did but never received feedback thereafter. I sent Mduduzi a follow up e-mail on 5/11/2015 and he simply ignored me. I never received any feedback to acknowledge the documents and explain the application process. After 2 months of silence, I app**** again on 12/01/2016. Tumelo Mathe called and asked for the relevant documentation which I duly sent again on the 13/01/2016. I then sent him an e-mail on 15/01/2015 to confirm whether he had received the documents and I was met with the now fami**** silent attitude. I finally called today and spoke to a helpful guy by the name of Xolani. He then explained how the credit card process works and the time-frames involved. I was not aware of all this information. He then checked whether I had a profile. Unsurprisingly there was none. Why could you not respond to a simple e-mail enquiry? Is this contemptuous attitude towards prospective clients, your normal way of doing business?Why advertise then when you are going to treat us like us filth? I am so disappointed, belittled and sad. Unbelievable