AMT CASH JAM COMPLAIN

Item: Standard Bank
Rating: 1
Author: Siphiwe D

Today, I made a bulk deposit at an ATM in ****arney Mall, it rejected two notes but when I tried to insert them again. It issued a cash jam slip, I immediately informed the guard on duty since the branch was closed, he advise me that the matter will be resolve tomorrow inside the branch. I just need to come through with the slip as proof in the morning.

I am very angry at what occurred since it was a matter of emergency, and believe this shouldn't happen to anyone; will be right at their doorstep in the morning and don't want excuse as I need this to be sorted asap, after all this is my money!!!

P.S Standard Bank needs to update their ATM's. i.e find a system that will return all the monies, if it picks up an error, cash jam or it's full to prevent this gross service from happen to any of their customers in the near future.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

02 Dec 2019, 02:49

Hello Siphiwe Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
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Standard Bank's reply02 Dec 2019, 02:49

Official

Standard Bank's replyOfficial

09 Dec 2019, 09:25

Dear Siphiwe Duze

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been sorted out.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply09 Dec 2019, 09:25

Official