AL
ALIDA L
1 reviews | Active since Jun 2014
19 Aug 2015, 15:11
AMOUNTS DEBITED LATE
I have complained about this same issue previously. Every time I swipe my card, the amount is not debited, only days later. It happens a lot that I am overdrawn and need to pay penalties which is really not fair. I have taken this situation up with the branch and the consultants just respond with \that's just how it is". This is ********!!! My girlfriend convinced me to move my account to ABSA which I have finally done and whenever my card is swiped I get a notification that tells me the amount that I swiped for is reserved which is how it is supposed to work. Since my ABSA account is fairly new and I required bank statements from my previous Standard Bank account"
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Replies (1)Standard Bank's replyOfficial
21 Aug 2015, 07:48Hello alidalamprecht,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply21 Aug 2015, 07:48
Official
Hello alidalamprecht,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
