AL
ALIDA L

1 reviews | Active since Jun 2014

19 Aug 2015, 15:11

AMOUNTS DEBITED LATE

I have complained about this same issue previously. Every time I swipe my card, the amount is not debited, only days later. It happens a lot that I am overdrawn and need to pay penalties which is really not fair. I have taken this situation up with the branch and the consultants just respond with \that's just how it is". This is ********!!! My girlfriend convinced me to move my account to ABSA which I have finally done and whenever my card is swiped I get a notification that tells me the amount that I swiped for is reserved which is how it is supposed to work. Since my ABSA account is fairly new and I required bank statements from my previous Standard Bank account"

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Replies (1)
Standard Bank
Standard Bank's reply21 Aug 2015, 07:48
Official
Hello alidalamprecht,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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