Amount not reflecting

I paid my standard bank credit inside standard bank branch The amount is still not reflecting on my account ,I keep on receiving calls saying I have not paid. I logged my 1st query at Standard bank chilli lane issue was not resolved and I logged my 2nd query at Standard bank Germiston w the payment was made ,and the query is still not resolved. Service request no: ********** 018 and ********** 736 Kindly sort out this issue ,its really getting annoying. Proof of payment was sent twice already