MW
Monique W
1 reviews | Active since Apr 2015
20 Apr 2015, 15:55
AMOUNT DEDUCTED DOUBLE OF MY ACCOUNT
Bought Tickets through ITickets SA for show last month amount went of my card last month 27 March 2015 and then Standard Bank / I Tickets deducted the amount a second time on 14 April 2015 - called I Tickets they explained Standard Bank updated system therefore double deduction but it will be rectified within 24 hours.<br> Its now the 20th of April 2015 ALREADY AND NO REFUND YET? 6 DAYS LATER !!! This is unexceptable and very unprofessional from both ITickets and Standard Bank side - very very UNHAPPY AND DISSATISFIED CUSTOMER !!!!
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Replies (1)Standard Bank's replyOfficial
21 Apr 2015, 14:45Hello Moniquem85,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply21 Apr 2015, 14:45
Official
Hello Moniquem85,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
