Ambigious displays and poor service

I deposited cash at an ATM displayed as immediate clearance at Standard Bank Primrose yesterday morning 01/04/2015. I confirmed with their call center and website regarding clearance times and they also confirmed that it is immediate and that i had to report it to the branch. <br> <br> At the branch, I was informed that I used the wrong ATM as the display indicated that is is the ATM next to the one I used, even though the display is the ATM that I used. I spoke to the only enquiries clerk in the branch and she said that it is my mistake and I'll have to wait. I asked to speak to a manager but an hour later, no one had gotten back to me and no manager in sight. I have images to indicate which ATM has the displayed notification.<br> <br> All I want is for the cash deposit to be cleared today 02/04/2015, as I did as advertised but let down again by a bank that I have supported for 25 years. This delay is causing debit orders to bounce and creating a poor credit record on my name.<br> <br> <br> <br> Please just sort this out