1 reviews | Active since Jan 2017

11 Jan 2017, 17:07

Amazingly POOR service!

<p>EXCEPTIONALLY poor service! Struggling for a month to get pre-approved vehicle-finance finalized.</p> <p>They ask for documents, I provide it and they say that is all they need. Next day, they ask for more documents. I provide it. And again. And again. </p> <p> </p> <p>Phoning does not help either. All I got was empty promises that they will phone me back. Not one person seems to know what is going on and there is never a person in charge available. </p> <p>Got someone to help me, but 10min later they left the office early and I never heard from them again. </p> <p> </p> <p>I came close once, but they asked for more documentation AGAIN!</p>

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Replies (2)
Standard Bank
Standard Bank's reply12 Jan 2017, 13:17
Official

Good day Louwrens Bakker

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Jan 2017, 10:34
Official

Dear Mr Bakker

We refer to the matter at hand and confirm that it has been addressed however, should you have any further concerns you can contact us.

Thanks,

Complaints Resolution Centre

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