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genevieve B

1 reviews | Active since Apr 2014

15 Jun 2016, 13:48

Amanda Mashalaba

<p>Thanks so much to Amanda Mashalaba for saving us from ourselves. My daughter enrolled for an exam at Unisa and when my hiusband paid the registration fees over the coounter at Sea Point, he erroneously entered the incorrect reference number on the slip. The result was that Unisa was unable to reconcile the payment with my daughter's registration. Amanda very efficiently and speedily let us have the required proof of payment without batting an eye and thus prevented us from having to fork out an additional R980 in liew of payment, or the exams being cancelled</p> <p>Thank you Amanda for your prompt and efficient service, you've certainly made my life a tad easier!You're a shining star and someone STD Bank should be proud of!</p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Jun 2016, 06:53
Official

Good day Genevieve

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply17 Jun 2016, 11:21
Official

Good day Genevieve

We appreciate your feedback.

We are delighted to hear of your wonderful experience with us.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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********** (fax)
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