mN
maselelo N

1 reviews | Active since Oct 2014

27 Dec 2018, 15:16

Am not paying anymore till am happy

So am like up to my eye ***** with standard bank, Renault South Africa and Renault Roodepoort.

I laid a complaint with standard bank regarding a vehicle I brought with their assistance. Then then took the matter further with the dealer to get it shorted.

I then received an email from the dealer saying that:: Renault Roodepoort and StandardBank are unable to assist me and that I should contact Renault South Africa. Which at that point I had already did. And their Response that: we supply the dealer with cars and what happens after that they have no control over it. Renault Roodepoort says: they will not swipe my car for a other one because they losing money, and it's not their fault that the new car they sold me is faulty. StandardBank responded to me saying: weather the car is faulty or not I still have to pay.

My response is: standard bank brought the car for me from the dealer. and now am supposed to pay them back with interest right... SO I HAVE DECIDED THAT I WILL NOT BUY STANDARDBANK UNTIL THIS MATTER IS SORTED OUT. BECAUSE NO ONE WANTS TO TAKE RESPONSIBILITY FOR THIS SITUATION. AND AM LEFT WITH A CAR THAT AM NOT SATISFIED WITH. A CAR THAT IS GIVING ME ISSUES LESS THAN A YEAR SINCE I HAVE OWNED IT. I CAN'T KEEP DOING THIS. ON TOP OF THAT I NEVER RECEIVED A CONTRACT YET AM MAKING PAYMENT TOWARDS SOMETHING THAT IS NOT BENEFICIAL TO ME OR MY FAMILY

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Replies (1)
Standard Bank
Standard Bank's reply27 Dec 2018, 16:00
Official
 
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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