Am I at Std Bank or Capitec

I didn’t have the best experience but I give 2 stars because I got to express myself to the manager, 50min at a branch just to get a proof of pay is ubsurd. I cannot not blame the management fully since we spoke but o blame Std Bank for taking our money through bank charges that go up each and every year but they still downsize staff at branches, now for those of you who don’t know, Boulders Mall in Midrand has a lot of visitors and to downsize a branch to just 6 consultants is spitting at our faces and telling us you don’t care for our business, the lines seems like we are banking with Capitec where long lines is the standard. I spoke to Sam the manager of the branch, the gentleman is doing his best with the little resources he receives I understood his explanation to my complaint about waiting in lines for years but still feel that Standard Banks short comings are now being passed on to the us the clients. So Standard Bank please tell us the truth, are we now Capitec? Is this the standard going forward? Should we just move to Capitec and join those long lines since they have lower charges. Thank you Sam for the short chat hope Std Bank stops this abuse they give you, your staff and us the client.