Always Provides Bad service ,Why can’t they be Efficient like FNB and Nedbank

Good Day,

I am not 1 to complain but, what I need is really important to be and nobody in Standard bank can help ,which is unacceptable.

I would like to lodge a complaint against standard bank. I have experienced the worst customer service from this provider, from their call centers to Management.

Every time I call standard bank, I get the worst service ,they transfer you all over the place and your query never gets resolved.

I have been battling to get something so simple from standard bank ,I made an internet payment on the 24 May 2016 that is only 1 year and 8 months ago, I need to get the beneficiary details to who I made the payment and this is such a difficult thing for Standard Bank to assist with, there excuse is that they cannot retrieve the details as it is only kept for 1 year ,is it not standard practice to keep details for 5 years and even so ,they should be able to retrieve the details somehow.

I went into the Branch at Sandton city on the 09/01/2018 and spoke to a Manager named Thulani Nakeli, who promised to look into my query and get back to me, after numerous calls and leaving messages ,I did not get any response from Thulani, which prompted me to go into the branch again on the 29/01/2018,but he was not at work ,I than sent Thulani an email on the 29/01/2017 ,he read my message and still to date no reply.

Another thing ,It took them 2 days to send me the statement from May 2016 ,but took 5 minutes for Nedbank to give me a statement for the same period.

Standard bank moving forward? ! for such a well-established business this is shocking!

Can someone who can actually assist ,please do assist as I am not satisfied at all.

Lorika