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Mika M

1 reviews | Active since Apr 2016

21 Jan 2017, 09:48

Always on hold

<p>My financial advisor from the Springs Branch was supposed to process my money into my personal account within 3 working days, only to find out that he never did! And I've been put on hold for nearly 30mins ever since I called to enquire about this problem. I bank with these people and I still have to spend unnecessary money on airtime, just to find out what's going on regarding MY MONEY. This is ridiculous </p>

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Replies (2)
Standard Bank
Standard Bank's reply23 Jan 2017, 10:26
Official

Good day Mika

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply25 Jan 2017, 06:39
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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