EM
Enrico M

1 reviews | Active since Sept 2015

18 Sept 2015, 12:06

Always have to go into the branch.

As a customer of Standard Bank for ten years +, I find it really annoying and ridicules that you have to go into the branch to make profile changes... but they can change payment details and stop and reverse debit orders over the phone...<br> <br> Got a new phone number, have to go in to change it... but they don't activated the one-time-pin on the number, now I cannot do internet banking!!! Have to go back in the activate it!! This is really F***ed up!!!<br> <br> I'm changing banks soon!!!!

0
Replies (1)
Standard Bank
Standard Bank's reply21 Sept 2015, 08:55
Official
Hello Enrico25,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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