KL
Khumbulani L

1 reviews | Active since May 2021

30 Nov 2022, 06:09

Always DISAPPOINTING clients over the same issue.

Again I'm charged for bogus transitions taking money from my account. I cancelled a policy and still they tried to ***** money from me then the bank charges me. I have proof of cancelation. Secondly another company has been *****ing money from my account I reverse the funds and they use a method I cannot reverse I cal thr bank and wait for about 10 minutes to be assisted then I run out of airtime after 30 seconds of getting through to a consultant then she never calls but she was aware of who she was talking to. I then to the branch and they tell me there's nothing they can do the return my money. This means anyone can ***** money from me and the bank will sit back and do nothing to protect me.

0
Replies (1)
Standard Bank
Standard Bank's reply30 Nov 2022, 07:31
Official
Good Morning Khumbulani

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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