PS
Pieter S

1 reviews | Active since Apr 2014

11 Feb 2019, 15:34

Always a struggle and now its the last

Till my frustration im sitting with exacly the same situation as last year February of consultants phoning me for something at standard bank all approved till date no correspondence back to me of what is happening and my prestige banker is not even fazed to get back to me as well

I really have to communicate through hello peter to get any responce from my bank

Im disappointed with standard bank wish it wasn’t like that because all out business things is running trough them and they put me in a difficult spot to move from them in this stage.Dont understand the outbout outsourcing they use to call u for deals then when things like this happens they need to aend mails to the people and they never get back ti u.

Standard bank im really tired of waiting my money on u guys never mind the phone calls but all the money i pay to u guys for nothing

Outbound Mndunduzi Ndlovi is the overdraft consultant

My prestege banker is Marilyn from menlyn retail branch

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Replies (2)
Standard Bank
Standard Bank's reply12 Feb 2019, 02:20
Official
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply13 Feb 2019, 11:29
Official
Dear  Pieter 

Thank you once again for posting your comments.

I refer to our telephonic conversation and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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