Almost Disappointed

Hi Peter & Standard Bank.

I have been trying to reach the proper department since after 7 this morning. every time the consultant puts me trough to the online banking department the call hangs or I wait over 15 to 20 minutes with no answer and the call drops.

I have only had 1 problem with my bank in the past and it was more of a delay than a problem. today I have a problem with a company that deducted funds from my account without my knowledge and the refuse to pay me back. All I need to know is if my Bank can assist me, rather they add to my frustration