almost a moth and they did not sent my reg papers

I settled my finance account and arrange with Chantal for the registration documents.<br> <br> I phoned her several tomes but her phone go to voicemail. I sent a mail to , Michelle Kukard she just sent the request to Chantal. I told them in my mail that the car was sold and the new owner need the documents.<br> My request was done on the 2 April 2015 but till now I don't have the papers.<br> <br> I think this is not on and the staff member should be dealt with .<br> <br> I am still waiting for the documents